21Warranty Enforcement Laws (Lemon Laws)
Laws in many states and federal law permit owners and/or lessees to obtain a
replacement vehicle or a refund of the purchase or lease price under certain
circumstances. The provisions of these laws vary from state to state and vary
from the federal law. To the extent allowed or not prohibited by applicable
law, MBUSA requires that you first provide us with direct written notification
of any alleged unrepaired defect or malfunction, or any other dissatisfaction
you have experienced with your vehicle so that we have the opportunity to
cure the problem or dissatisfaction ourselves. Giving MBUSA itself this
direct notice and opportunity to cure enables us to supplement prior efforts
by our authorized smart Center so any ongoing problem can be resolved or
the dissatisfaction addressed by us. In states that do not require it, we also
require, without constituting any liability beyond the smart new vehicle
warranty, that you give us direct written notice of any service difficulty you
have experienced. Written notifications, either required under an applicable
Lemon Law or other written notifications should be sent to us, not one of our
authorized smart Center, at Mercedes-Benz USA, LLC, Customer Assistance
Center, One Mercedes Drive, Montvale, New Jersey, 07645-0350.
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