SMART fortwo 2015 - Questions, Loss of Warranty Booklet, Address Change

>> Service and Warranty.
25What To Do...
If You Have Questions Regarding
Warranty or Service
The satisfaction and goodwill of
smart owners is of primary concern
to authorized smart Centers and
MBUSA. In the event a warranty or
service matter is not handled to your
satisfaction, the following steps are
suggested:
FIRST -
Discuss the problem with your
authorized smart Center management.
Talk to the Service Manager, then if
you still have questions, discuss them
with the authorized smart Center’s
owner.
Then -
Request Clarification - If unanswered
questions remain, contact
Mercedes-Benz USA,LLC, Customer
Assistance Center, One Mercedes Drive,
Montvale, New Jersey 07645-0350.
1-800-762-7887.
When you contact MBUSA please be sure
to include the MODEL, and VEHICLE
IDENTIFICATION NUMBER (VIN) of
your vehicle. This is important to
assure fast, efficient handling of your
inquiry.
If You Have Lost the Service and
Warranty Information Booklet
Should you lose your Service and
Warranty Information booklet, have
your local authorized smart Center
arrange for a replacement.
If You Have Changed Your Address
Should your address change, please
do not fail to notify us by using the
“Notice of Address Change” coupon also
contained in the centerfold of this
booklet, or you may call 1-800-762-7887
to provide the information.