SMART kapp Series - Page 40

CHAPTER5
TROUBLESHOOTING YOUR CAPTURE BOARD
34 smarttech.com/kb/170769
Situation Troubleshooting
When you write on the capture
board, your writing doesn’t appear in
the SMARTkapp app, or extra lines
or other visual noise appear in the
SMARTkapp app.
l
Ensure the capture board’s cameras and bezel are
clean (see Cleaning your capture board on
page27).
l
Ensure there aren’t any objects in the bezel.
l
Ensure your hands, arms or loose clothing aren’t
coming in contact with the capture board as you
write.
l
Write on the capture board using only compatible
markers (see Replacing the markers and eraser on
page29).
l
Keep your capture board away from bright light
sources such as direct sunlight and incandescent
lighting.
There’s another issue not
documented in this guide.
Contact SMARTSupport for assistance.