10. Warranty
Warranty
Your SmartMotion bike is covered by the following
extensive Warranty
Battery
2 years (warranted to still supply at least 60% of rated
capacity after 2 years)
Motor
2 years
Frame
6 years (frame structural integrity – not including gen-
eral wear and tear)
Torque Sensor
1 year
Other Components
1 year (not including consumables; cables, tyres, hand-
grips)
Only use genuine replacement parts available through
your local dealer.
Exceptions to Warranty
1. Damage resulting from misuse, not maintaining the
bicycle, or not following the guidelines within this user
guide. Accidental or deliberate damage.
2. Failure to meet the six-monthly service schedule.
3. Damage due to private repair or alteration by user or
unauthorized service centre.
Important: Though the risk of battery fire with
charging Samsung or Panasonic 18650 cells is
considerably lower than cheaper, unbranded cells
(online data suggests about one in 40 million for
the cells we use - i.e., you are more likely to get
struck by lightening), it is still possible. Treat any
charging lithium battery (including SmartMotion) as
a potential fire risk (yes, this includes cellphones,
computers too). If charging your battery while it
is still docked into the bike simply make sure the
bike (includes charger) is not on or leaning against
a flammable surface. Same for charging battery
off the bike, make sure the battery and charger is
placed on a fire-rated surface (concrete floor, steel
bench or shelf, etc).
4. Failure to produce invoice or proof of purchase.
5. Failure to meet the six-monthly/1000km service
schedule.
Sonic user manual.indd 23 9/4/2017 3:51:06 PM
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