We provide the ‘repair, replacement and return warranties’
(“3Rs-Warranty”) service to all products that strictly comply with national
laws and regulations, and the warranty period is one year.
We do not directly provide the return and replacement services. If you find
any quality problem when using our products, please contact your local
distributors as soon as possible for timely replacement.
The after-sales service is not provided for the following cases:
1. The fragile label is altered or torn up.
2. The product is damaged due to contact with liquid or water.
3. The cover or other components of the product are seriously distorted due
to external forces.
4. The product is damaged due to improper operations or storage.
5. The product is damaged due to an accident or negligence.
6. The product is damaged due to commercial use of the product in abnormal
conditions.
7. Any other situation similar to the preceding ones.
Earbud won’t
power on
Battery not charging
properly.
Function is failed.
The earbud cannot be
found or pairing fails.
Power off function not
working correctly.
The battery has been drained.
Reconnect the charging port.
Press the MFB for a longer period.
Use the charger to fully
charge the battery.
MFB not pressed long to
power on earbud.
The charging port is not
properly connected.
The earbud firmware is in error
state due to an incorrect operation.
The earbud does not
enter the pairing state.
The Bluetooth application of the
smartphone or device is not operating.
Connect the charger to charge
and reset the earbuds.
Enable the earbud to enter
in to the pairing state.
Restart the smartphone or device and
restart the pairing process with earbuds.
To Next Page
Loading...