SmartPool Direct Command NC71RC

Questions and Answers

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Ryan AlvarezAug 15, 2025
How to stop the cord from twisting on my SmartPool Vacuum Cleaner?
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  Rhonda JohnsonAug 15, 2025
  If the cord of your SmartPool Vacuum Cleaner is twisting, several factors could be responsible. It might be due to an obstruction in the pool, which you should remove. Another reason could be that too much cord is in the pool; use only enough cord for the cleaner to reach the bottom, allowing it to pull in extra cord as needed. Excessive coiling can also cause this, so uncoil the cord. Finally, ensure you disconnect the cord from the power supply after each use to relieve tension.
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Linda BerryAug 18, 2025
Why is my SmartPool Direct Command Vacuum Cleaner not covering the entire pool?
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  Zachary JohnsonAug 18, 2025
  If your SmartPool Direct Command Vacuum Cleaner isn't covering all areas of the pool, the power supply might be incorrectly positioned. Try placing the power supply so the cleaner can reach all walls. Also, ensure the pool filter pump is turned off. Slick floors and walls can be a factor, so brush them down. Excessive cord coiling or debris caught in the track can also cause this issue; uncoil the cord or gently lift the tracks to clear any debris.
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Adam RiversAug 21, 2025
Why is my SmartPool Direct Command Vacuum Cleaner going in circles?
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  John EvansAug 21, 2025
  If your SmartPool Direct Command Vacuum Cleaner is moving in circles, it may be due to a clogged filter bag, which needs cleaning. Another cause could be that the bottom lid isn't properly placed; remove it, ensure the filter bag is correctly positioned, and reattach the lid. Debris caught in the track can also cause this, so gently lift all tracks to clear any obstructions.
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morenorhondaAug 25, 2025
Why won't my SmartPool Direct Command Vacuum Cleaner climb walls?
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  Brian TorresAug 25, 2025
  If your SmartPool Direct Command Vacuum Cleaner won't climb walls, start by emptying and washing the filter bag, as debris can hinder its performance. Another reason could be slick floors and walls; brushing them down can improve traction. Ensure the water temperature is at least 60 degrees. If the brushes are worn out, they will need to be replaced.
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zbowenAug 27, 2025
What to do if my SmartPool Vacuum Cleaner is not moving?
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  Max ParksAug 27, 2025
  If your SmartPool Vacuum Cleaner is not moving, the filter bag may be full of debris. Try testing the cleaner without the filter bag; if it moves, clean the filter bag. Also, check that the bottom lid is correctly installed. Incorrect installation can impede movement. Debris caught in the track can also prevent movement, so gently lift the tracks to clear any obstructions.
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Christian GonzalezAug 30, 2025
Why is my SmartPool Direct Command Vacuum Cleaner doing wheelies?
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  Cristian FisherAug 30, 2025
  If your SmartPool Direct Command Vacuum Cleaner is doing wheelies, there are a few potential causes. The filter bag might be full of debris; test the cleaner without the filter bag, and if the wheelies stop, clean the filter bag. Also, check the impeller tube for hair or debris and remove any obstructions. Ensure the bottom lid is properly installed, and check the tracks for caught debris.
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Philip MillerSep 2, 2025
What to do if my SmartPool Direct Command Vacuum Cleaner will not sink?
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  Kristin KleinSep 2, 2025
  If your SmartPool Direct Command Vacuum Cleaner will not sink, air may be trapped in the filter bag. Remove the cleaner from the pool, wash the filter bag, and then place the cleaner back into the pool, rocking it back and forth to release any trapped air.
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mhansenSep 5, 2025
Why is my SmartPool Direct Command Vacuum Cleaner climbing out of water?
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  Jessica PearsonSep 5, 2025
  If your SmartPool Direct Command Vacuum Cleaner is climbing out of the water, it might be due to air trapped in the filter bag. Test the cleaner without the filter bag; if it stops climbing out of the water, clean the filter bag.
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Edward DaltonSep 8, 2025
What to do if the LED on my SmartPool Vacuum Cleaner power supply is not lighting?
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  Karen RamirezSep 8, 2025
  If the LED on the power supply of your SmartPool Vacuum Cleaner is not lighting, the GFI outlet may be faulty. Test the power supply by using another GFI outlet. If that doesn't work, a faulty extension cord could be the issue. Remove the extension cord and plug the power supply directly into a GFI outlet.
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Courtney WhiteSep 12, 2025
Why is my SmartPool Vacuum Cleaner only moving a few feet?
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  ngravesSep 12, 2025
  If your SmartPool Vacuum Cleaner is only moving a few feet, it could be due to improper installation of the bottom lid and/or filter bag. Try testing the cleaner without the filter bag (but with the bottom lid back on). If the cleaner travels more than a few feet, reinstall the bottom lid and the filter bag properly.