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If you experience problems with your portable air conditioner, or it appears not to be operating correctly, check the
information below for solutions to common problems. If none of the solutions offered help you solve your problem,
please contact our after sales support centre on 1300 11 HELP (4357) or emailing support@residentiagroup.com.au
for advice. Do not attempt to repair the appliance yourself!
The dehumidifier will not start • Is it plugged into a wall socket?
• Is the wall socket live?
• Check that a fuse hasn’t blown or circuit a circuit breaker has tripped.
Try an alternative power point in another room.
• Check that the water tank isn’t full.
• Check that the water tank has been fitted correctly. Remove and re-install.
Dehumidifier doesn’t dry the air
to the level expected
• Open windows or doors are allowing warm air in. Close all windows and
doors.
• Have you allowed enough time for the appliance to work?
• Is the room you are using the appliance in too large?
• Room temperature is too low (below 5°C).
• The air filter is clogged. See Care and cleaning under the
Other Useful Information section.
Noise and vibrations occur • Make sure that the dehumidifier is placed on a steady,
even and level surface.
• The air filter is clogged. See Care and cleaning under the
Other Useful Information section.
A gurgling sound is heard This can often be explained by the movement of the refrigerant within
the Dehumidifier. This is completely normal and most prevalent during it’s
automatic defrost program.
Error Code is displayed Refer to the list of error codes and reasons within this user manual, listed on
page 11.
There is water on the floor • Check that the hose connection at the rear is tight (where used).
• Where using the internal water tank to capture water, ensure that the
back drain plug is in place tightly.
FAQs & Troubleshooting Guide
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