16
TROUBLESHOOTING
Problem Solution
Your SONA alarm
does not sound
during testing
• Make sure you push the centre of the test button rmly.
• If the alarm has been recently tted and it still fails to self test then contact
Technical Support.
• If you are in the process of 'learning-in' the alarm and it does not test,
repeat the process.
The green
LED does not
illuminate when
the mains power
is on
• Make sure the alarm is correctly located on the base plate.
• Ensure the mains power supply is on.
• Inspect the circuit breaker / fuse in the power circuit to the alarm.
• Call a qualied electrician to inspect the house wiring and connection.
The amber LED is
ashing and the
alarm is making a
'chirping' sound
• If the amber LED is ashing at the same time as the chirp, this indicates
a low battery condition and the alarm should be replaced as soon as
possible and certainly within 30 days.
• If the amber LED is ashing at a different time to the chirp, this indicates a
fault and the alarm should be replaced as soon as possible.
• If the amber LED is double ashing and the alarm is making a 'chirping'
sound, this indicates that the wireless module has a low battery condition,
or is faulty. The alarm should be replaced as soon as possible.
Your SONA
alarm chirps
intermittently
• Check the location of your alarm (see ‘Positioning’).
• Check that your alarm is denitely the source of chirping; make sure the
noise isn’t coming from another alarm.
• If the alarm is chirping once approximately every 45 seconds and the
amber LED is ashing around the same time, it indicates that the battery is
low. The unit should be replaced within 30 days.
• If the alarm is chirping once every 4 hours, it is indicating that another
alarm in the network has entered a low battery condition. Locate the alarm
with the low battery and replace the alarm as soon as possible and in any
event within 30 days.
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