Troubleshooting
Problem Solution
No Sound
Battery may be low or dead Replace battery
Hearing aid may not be on Turn on the hearing aid
Sound port may be blocked Clear sound port or contact
hearing healthcare provider
Volume may be turned down Move Volume Control wheel
forward
Start up delay is on Wait a few seconds for device to
turn on
Not Loud Enough
Battery may be low or dead Replace battery
Sound port may be blocked Clear the sound port or contact
hearing healthcare provider
Hearing aid may be loose Remove and reinsert your aid
You may have excessive ear wax Contact hearing healthcare
provider
Volume may be turned down Move Volume Control wheel
forward
Whistling, Feedback
You may have excessive ear wax Contact hearing healthcare
provider
Hearing aid may be loose Remove and reinsert your aid
Hearing aid may not be sized
properly
Contact hearing healthcare
provider
Vent plug may be removed Contact hearing healthcare
provider
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