Sonnen eco 8 User Manual

1
Sonnen Austra l ia Pt y Ltd
Level 20, T o wer A
821 Pacific Highway, Chatswood
NSW
ACN 611 337 547
0408 802 388
support@sonnen.com.au
TS001 – Sonnen eco 8 – Trouble Shooting Guide
This guide covers both the eco 8.2 single phase series products as well as the eco 8.03 three phase series, differences
between each will highlighted within the points raised if necessary.
Issue
Reason
Solution
No local internet connection.
The storage system is not displayed on
the local network
(https://finde-meine.sonnenbatterie.de/)
No connection between
the storage system and
the local router.
► Make sure that the Ethernet line
between the storage system and the
Router of the home network is correctly
connected.
► Make sure that the Ethernet lights are
on at the PLC (rear of door)
► Remove Z-Wave USB (Short term
solution)
No internet connection.
(the storage system is not displayed at
the Internet portal
https://meine.sonnenbatterie.de)
No connection between
the storage system and
the server.
► Make sure that the Ethernet line
between the storage system and the
Router of the home network is correctly
connected.
► Make sure that the Router of the home
network allows connections on the
following ports:
TCP-Port Service
22 SecureShell (ssh)
37 Time Server (ntp)
80 Online-Check (http)
222 VPN Server Connection ssl
232 VPN Backup
443 App-Control (https)
UDP-Port Service
1196 Server Connection ssl
System will not start, F1 trips after
10-15 seconds
Internal safety function to
protect battery modules
►Remove all orange power connectors
► Check if all DC connection cables and
BMS cables are connected and plugged
correctly
► Check the voltage of each module:
measure the voltage between right contact
of the opened orange power connector and
the minus pole ensuring all modules in the
system are in a range of 1V.

Sonnen eco 8 Specifications

General

Brand	Sonnen
Model	eco 8
Category	Camera Accessories
Language	English

Summary

Troubleshooting Guide

No local internet connection

The storage system is not displayed on the local network.

No internet connection

The storage system is not displayed at the internet portal.

System will not start, F1 trips after 10-15 seconds

The system fails to start, and F1 trips after 10-15 seconds.

System logs out from Commissioning Assistant

The system logs out when using the Commissioning Assistant.

System monitoring goes offline intermittently

System monitoring disconnects multiple times within the first 24-36 hours.

System monitoring has stopped

System monitoring has ceased while the system remains operational.

Map location not shown in system monitoring

The system's map location is not displayed correctly on the user portal.

Daily values on Smartphone App incorrect

Daily values displayed on the Smartphone App appear too high or wrong.

System shuts down within 180 seconds

The system shuts down within 180 seconds of being initiated.

Solar production differs from inverter reading

Discrepancy between solar production and inverter readings.

No Consumption or Production values

No consumption or production values are shown on the app or portal.

Battery is not discharging

The battery is not discharging, or the SOC value is static.

Battery stopped discharging and re-charging

The battery has stopped discharging and recharging.

Battery is discharging and not re-charging

The battery is discharging but not recharging.

Wiring phases correctly for eco 8.03 (3-phase)

Guidance on wiring phases correctly for the eco 8.03 (3-phase) system.