Sonos BRIDGE - Page 13

Product Guide
6
BRIDGE not detected during setup
Did you allow Sonos to check for updates? The SONOS BRIDGE requires software version 2.5 or later.
If that is not the problem, a network or a firewall issue may be preventing the BRIDGE from connecting to your Sonos system.
If this is a wireless BRIDGE, try moving the Sonos components closer together, or wire the BRIDGE temporarily to see if the
problem is related to wireless interference.
If you encounter this message when installing the first Sonos component, (wired to your router), you can try the steps below
to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2 below.
2. Check the router
You can bypass your router’s switch to determine whether there are any router configuration issues by connecting Sonos as
depicted in the following illustration (note that the BRIDGE and the computer still have Internet access in this configuration):
• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.
• Temporarily remove any other components that are wired to your network.
• Connect an Ethernet cable from the computer directly to the back of the BRIDGE, and then connect another Ethernet
cable from the BRIDGE directly to one of the LAN ports on your router.
• When you make a change to your network configuration, you may need to power cycle the BRIDGE by unplugging the
power cord, and then plugging it back in.
• If you are not using a router, you can visit our Web site at http://faq.sonos.com/norouter for more information.