Trouble Shooting Guide, Mechanical
4/000 21-1/FEA 209 544/116 C
Company Internal
© Sony Ericsson Mobile Communications AB
30(31)
14 Software Problems
• If there are problems with the response of the keypad commands, or spelling errors in the menu, if they are not related to
mechanical damage, make a master reset and flash the phone with the latest software from EMMA II or III.
• Checking the software revision can be done in the Service info, see chapter Service functions in the software.
Choose: Service info / SW information.
The Software revision and date will be shown in the display.
Note: Do a SW upgrade before sending the unit to a higher level. Do not
scrap a phone that hasn’t been upgraded.
If the failure still occurs, handle the unit according to the local directives.
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