Trouble Shooting Guide, Mechanical
4/000 21-1/FEA 209 544/116 C
Company Internal
© Sony Ericsson Mobile Communications AB
25(31)
10 SIM Problems
Problem Area
Items to Check
Repair Action
Reference Image
Inspect SIM holder
• If dirty or oxidized – Clean.
• If damaged – Send to an electrical
repair location.
SIM undetected
(Insert SIM)
If the issue has not been resolved !
• Handle the unit according to local
directives.
Check whether the phone is locked to a
particular carrier and whether the
correct carrier’s SIM is being used
• Use Correct Carrier SIM or test SIM.
Unit indicates an
incorrect SIM is
inserted (Insert
correct SIM)
If the issue has not been resolved !
• Handle the unit according to local
directives.
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