Sony DSC-RX100M5 - You Cannot Insert the Battery Pack into the Product; You Cannot Turn on the Product; The Power Turns off Suddenly

diagnosis display.
2. Remove the battery pack, wait for about one minute, re-insert the battery
pack, then turn on the power.
3. Initialize the settings.
4. Consult your dealer or local authorized service facility. Additional information
on this product and answers to frequently asked questions can be found at
our Customer Support Website.
http://www.sony.net/
[281] Troubleshooting Troubleshooting Battery pack and power
You cannot insert the battery pack into the product.
Make sure the direction of the battery pack is correct, and insert it until the
battery lock lever is locked.
Make sure that the battery is NP-BX1.
[282] Troubleshooting Troubleshooting Battery pack and power
You cannot turn on the product.
After inserting the battery pack into the product, it may take a few moments for
the product to power up.
Make sure that the battery pack is inserted correctly.
The battery pack will discharge by itself even if you do not use it. Charge the
battery pack before use.
Make sure that the battery is NP-BX1.
[283] Troubleshooting Troubleshooting Battery pack and power
The power turns off suddenly.