Sony WF-1000XM3 User Manual

Can't change the volume on the WF-1000XM3 earbud headphones
The procedure to adjust the volume of the headphones varies depending on the version of the
Sony | Headphones Connect app and the headphones software.
Assign the playback volume adjustment function to the touch sensor of the headphones
IMPORTANT: The Sony | Headphones Connectapp version 6.0.0 (or later) is needed. If your
model is WF-1000XM3, update the software of the headphones version 2.0.2 or later.
The procedure below shows how to change the assigning function for the left unit from
Ambient Sound Control to Volume Control.
Note: The example images below are of the Sony | Headphones Connect app for Android
smartphones and the WF-1000XM3 headphones.If you use an iPhone, the screen layouts will
differ slightly.
1. Start the Sony | Headphones Connect app.
2. Tap the (Settings) icon at the bottom of the Change the touch sensor function.
3. On the Left unit settings, tap Ambient Sound Control, and set the Function to Volume
Control.

Sony WF-1000XM3 Specifications

General

Driver type	Dynamic
Driver unit	6 mm
Magnet type	Neodymium
Ear coupling	Intraaural
Headphone frequency	20 - 20000 Hz
Charging case	Yes
Cables included	USB Type-C
Battery type	Built-in battery
Standby time	15 h
Fast charging time	10 min
Battery recharge time	1.5 h
Continuous audio playback time	6, 4.5 h
Frequency band	2.4 GHz
Wireless range	10 m
3.5 mm connector	No
Bluetooth version	5.0
Bluetooth profiles	A2DP, AVRCP, HFP, HSP
Connectivity technology	True Wireless Stereo (TWS)
Voice coil type	CCAW
USB cable length	0.2 m
Audio formats supported	AAC, SBC
Control type	Touch
Headset type	Binaural
Product type	Headset
Product color	Silver
Wearing style	In-ear
Country of origin	Malaysia
Recommended usage	Calls/Music
Microphone type	Built-in
Package type	Box
Package depth	128 mm
Package width	126 mm
Package height	60 mm
Package weight	290 g
Battery life	360 min

Weight and Dimensions

Depth	20 mm
Width	35 mm
Weight	17 g
Charging case weight	77 g
Left earpiece weight	8.5 g

Summary

Adjusting WF-1000XM3 Earbud Volume

Assign Playback Volume to Touch Sensor

Guide to assigning playback volume adjustment to the touch sensor for direct control.

Adjust Volume via Playback Device

Instructions for adjusting headphone volume on the connected playback device via Bluetooth.

Adjust Volume via Headphones Connect App

Steps to change headphone volume using the Sony | Headphones Connect smartphone app.

WF-1000XM3 Earbuds Not Charging or Powering On

Check Charging Case and Indicators

Verify correct placement of earbuds in the charging case and check indicator lights for status.

Charge Charging Case with USB Type-C

Procedure to charge the charging case using the supplied USB Type-C cable and a power source.

Reset WF-1000XM3 Earbuds

Steps to perform a reset on the WF-1000XM3 earbud headphones.

Troubleshooting WF-1000XM3 Noise Canceling

Verify Noise Canceling Function is Active

Methods to confirm that the Noise Canceling function is turned on and operational.

Replace Earbud Tips for Fit

Select and attach appropriate earbud tips to ensure a proper fit for optimal noise canceling.

Turn Off Adaptive Sound Control

Disable the Adaptive Sound Control feature in the app to improve noise canceling performance.

WF-1000XM3 Earbuds Turn Off in Charging Case