Sony WF-C500 User Manual

Help Guide
Wireless Stereo Headset
WF-C500
Model: YY2952
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the BLUETOOTH® function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbud tips
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1

Sony WF-C500 Specifications

General

Control type	Touch
Headset type	Binaural
Product type	Headset
Plug and Play	Yes
Product color	Green
Wearing style	In-ear
Country of origin	Vietnam
Recommended usage	Calls/Music
International Protection (IP) code	IPX4
Frequency band	2.4 GHz
Wireless range	10 m
Bluetooth version	5.0
Bluetooth profiles	A2DP
Connectivity technology	True Wireless Stereo (TWS)
Driver type	Dynamic
Driver unit	5.8 mm
Magnet type	Neodymium
Ear coupling	Intraaural
Headphone frequency	20 - 20000 Hz
Microphone type	Built-in
Battery type	Built-in battery
Fast charging time	10 min
Battery recharge time	2.5 h
Continuous audio playback time	10, 5 h
Battery recharge time (charging case)	3 h
Package type	Box
Package depth	55 mm
Package width	99 mm
Package height	97 mm
Charging case type	Wired
Charging case connector type	USB Type-C
Harmonized System (HS) code	85183000
Battery life	300 min

Weight and Dimensions

Charging case weight	35 g
Left earpiece weight	5.4 g
Charging case dimensions (W x D x H)	80 x 34.9 x 30.9 mm

Summary

Getting started

Wearing the headset

Wearing the headset

Put the headset units into both ears

Adjust the fit of the headset to your ears

Power/Charging

Checking the remaining battery charge

Listening to music

Listening to music via a Bluetooth connection

Making phone calls

Using the voice assist function

Using the apps

Important information

Precautions

General safety and usage precautions.

Troubleshooting

Power/Charging

Troubleshooting specific to power and charging problems.

Sound

Troubleshooting issues related to audio playback.

Bluetooth connection

Troubleshooting Bluetooth connectivity problems.

Resetting or initializing the headset

Steps for resetting and initializing the headset.

What you can do with the BLUETOOTH® function

Listening to music

Making phone calls

When you have finished using the headset

When the headset gets wet

Steps for drying the headset if it gets wet.

Using only one unit of the headset

Using only one unit of the headset

Charging

Charging

Detailed instructions for charging the headset and case.

Available operating time

Available operating time

Checking the remaining battery charge

When you remove the headset from the charging case

When the remaining charge becomes low

When you are using iPhone or iPod touch

When you are using an Android™ smartphone (OS 8.1 or later)

Checking the remaining battery charge of the charging case

Turning on the headset

Turning on the headset

How to power on the headset.

Turning off the headset

Turning off the headset

How to power off the headset.

How to make a wireless connection to Bluetooth devices

Pairing

Connecting with the “Sony | Headphones Connect” app

Connecting with the “Sony | Headphones Connect” app

Pairing and connecting with an Android smartphone

Pairing and connecting with an Android smartphone

Step-by-step guide for pairing with Android.

Pairing and connecting with an iPhone

Pairing and connecting with an iPhone

Step-by-step guide for pairing with iPhone.

Pairing and connecting with a computer (Windows® 10)

Pairing and connecting with a computer (Windows® 10)

Pairing and connecting with a computer (Windows 8.1)

Pairing and connecting with a computer (Windows 8.1)

Pairing and connecting with a computer (Mac)

Pairing and connecting with a computer (Mac)

Pairing and connecting with a Bluetooth device

Pairing and connecting with a Bluetooth device

Listening to music from a device via Bluetooth connection

Listening to music from a device via Bluetooth connection

Controlling the audio device (Bluetooth connection)

Controlling the audio device (Bluetooth connection)

Receiving a call

Receiving a call

Making a call

Making a call

Functions for a phone call

Functions for a phone call

Using the voice assist function (Google app)

Using the voice assist function (Google app)

Using the voice assist function (Siri)

Using the voice assist function (Siri)

What you can do with the “Sony | Headphones Connect” app

What you can do with the “Sony | Headphones Connect” app

How to keep the software up-to-date (for comfortable use of the headset)

How to keep the software up-to-date (for comfortable use of the headset)

Precautions

On Bluetooth communications

Safety and usage notes for Bluetooth.

Note on temperature rise

Precautions regarding temperature during use/charging.

Note on static electricity

Precautions regarding static electricity.

Notes on wearing the headset

Important notes on wearing the headset safely.

To prevent burning or malfunction due to getting wet

To prevent burning or malfunction due to getting wet

Warnings about moisture and damage.

When the headset or charging case gets wet

On water resistant performance of the headset

Details IPX4 water resistance and limitations.

Liquids that the water resistant performance specifications of the headset apply to

Lists applicable and non-applicable liquids.

To protect the headset and charging case from being damaged

Precautions to prevent damage from water.

What can I do to solve a problem?

What can I do to solve a problem?

General troubleshooting steps for issues.

Unable to turn on the headset.

Unable to turn on the headset.

Troubleshooting steps for when the headset won't power on.

Charging cannot be done.

When charging with a USB AC adaptor

Troubleshooting USB AC charging.

When charging with a computer

Troubleshooting computer charging.

The available operating time is short, the battery power does not last long.

The available operating time is short, the battery power does not last long.

Charging time is too long.

Charging time is too long.

No sound, no sound from one side

Common

General troubleshooting for no sound issues.

When there is no sound on only one side

Troubleshooting one-sided audio issues.

Low sound level

Low sound level

Low sound quality

Low sound quality

Sound skips frequently.

Sound skips frequently.

Noise is heard during music playback.

Noise is heard during music playback.

Pairing cannot be done.

Pairing cannot be done.

Troubleshooting steps for failed pairing.

Unable to make a Bluetooth connection.

Unable to make a Bluetooth connection.

Steps to resolve Bluetooth connection failures.

The headset does not operate properly.

The headset does not operate properly.

General troubleshooting for unresponsive headset.

Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.

Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.

Troubleshooting call audio issues.

Resetting the headset

Resetting the headset

Step-by-step guide to reset the headset to a default state.

Initializing the headset to restore factory settings

Initializing the headset to restore factory settings

How to reset the headset to its original factory state.