Sony WF-1000XM4 User Manual

Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM4
Model: YY2948
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbud tips
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1

Sony WF-1000XM4 Specifications

General

Driver unit	6 mm
Magnet type	Neodymium
Ear coupling	Intraaural
Control type	Touch
Headset type	Binaural
Product type	Headset
Product color	Black
Wearing style	In-ear
Recommended usage	Calls/Music
International Protection (IP) code	IPX4
Microphone type	Built-in
Microphone direction type	Omnidirectional
Battery type	Built-in battery
Charging source	USB
Battery recharge time	1.5 h
Continuous audio playback time	8 h
Continuous audio playback time (without ANC)	12 h
USB connector	USB Type-C
Frequency band	2.4 GHz
3.5 mm connector	No
Bluetooth version	5.2
Bluetooth profiles	A2DP, AVRCP, HFP, HSP
Connectivity technology	True Wireless Stereo (TWS)
Charging case type	Wired & Wireless
Package width	94 mm
Package height	86 mm
Package weight	150 g
Battery life	480 min

Weight and Dimensions

Charging case weight	41 g
Left earpiece weight	7.3 g
Charging case dimensions (W x D x H)	40 x 67 x 30 mm

Summary

Power and Charging

Charging

Turning on the headset

Turning off the headset

Making Connections

How to make a wireless connection to Bluetooth devices

General guide to establishing wireless connections using Bluetooth technology.

Connecting with the "Sony | Headphones Connect" app

Pairing and connecting with an Android smartphone

Pairing and connecting with an iPhone

Pairing and connecting with a computer (Windows 10)

Listening and Communication

Receiving a call

Making a call

Sound Features

What is noise canceling?

Using the noise canceling function

Important Information and Precautions

Precautions

Safety warnings and important notes for proper headset usage.

Troubleshooting

What can I do to solve a problem?

Comprehensive troubleshooting guide for common headset issues.

Unable to turn on the headset.

Troubleshooting steps for when the headset will not power on.

Charging cannot be done.

Troubleshooting steps for charging failures.

No sound

Troubleshooting steps for lack of audio output from the headset.

Sound skips frequently.

Troubleshooting steps for audio stuttering or dropouts.

Resetting and Initialization

Resetting the headset

Procedure to reset the headset to a previous state without deleting pairing data.

Initializing the headset to restore factory settings

Procedure to reset the headset to its original factory default state.