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Sony WH-XB700 User Manual

Sony WH-XB700
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Help Guide
Wireless Stereo Headset
WH-XB700
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
Available operating time
1

Table of Contents

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Sony WH-XB700 Specifications

General IconGeneral
TypeOver-ear
Driver Unit30mm
NFCYes
WirelessYes
Extra BassYes
MicrophoneYes
FoldableNo
Color OptionsBlack, Blue
Frequency Response20 Hz - 20, 000 Hz
Battery Life30 hours
Charging TimeApproximately 4 hours
Bluetooth VersionBluetooth 4.2
Quick Charge10 min charge for 90 min playback
Wireless RangeApprox. 10m

Summary

Getting Started Guide

Bluetooth Functionality Overview

Explains the headset's Bluetooth capabilities for music and calls.

Voice Guidance Information

Information on the headset's voice prompts and how to manage them.

Included Accessories List

Lists all items included in the package with the headset.

Headset Parts and Controls Identification

Identifies and describes the physical buttons, ports, and indicators on the headset.

Powering On and Charging the Headset

Details on how to turn the headset on/off and charge the battery.

Making Connections Guide

Wireless Connection Procedures

Instructions for establishing wireless connections with various devices via Bluetooth.

App-Assisted Setup Guide

Steps for using the "Sony | Headphones Connect" app for easy setup.

Connecting to Specific Devices

Guides for connecting to Android, iPhone, and computers.

Multipoint Connection Setup

Information on connecting the headset to multiple Bluetooth devices simultaneously.

Audio and Call Features

Wireless Music Playback

How to enjoy music wirelessly via Bluetooth connection.

Phone Call Management

Procedures for handling phone calls, including answering, ending, and adjusting volume.

Voice Assistant Integration

Instructions for using Google Assistant and Amazon Alexa with the headset.

Sony Headphones Connect App Usage

Explains the functionalities available through the "Sony | Headphones Connect" app.

Important Information and Precautions

Safety Guidelines

Essential safety guidelines and warnings for using the headset.

Troubleshooting Common Issues

Power and Charging Problems

Solutions for issues like the headset not turning on or charging.

Sound and Audio Quality Issues

Troubleshooting steps for no sound, low volume, distorted audio, or skipping.

Bluetooth Connectivity Problems

Solutions for pairing failures, NFC issues, and general connection errors.

Headset Malfunction Resolution

Steps to resolve when the headset does not operate properly or requires resetting.

Headset Maintenance and Reset

Resetting and Initialization Procedures

Procedures for resetting and restoring the headset to factory settings.

Understanding Bluetooth Functionality

Wireless Music Playback Guide

How to listen to music wirelessly using the headset's Bluetooth feature.

Hands-Free Calling Guide

Using the headset for making and receiving phone calls wirelessly.

Package Contents Verification

List of Included Items

Details the specific items that should be found in the product packaging.

Headset Component Guide

Key Controls and Indicators

Identifies and explains the purpose of buttons, ports, and LED indicators on the headset.

Detailed Component Functions

Input/Output Jacks and NFC Mark

Explains the headphone jack and NFC indicator (N-Mark).

Primary Operational Buttons

Describes the function of the volume and playback/call control buttons.

Indicator Light Status Meanings

Power and Battery Status Indicators

Explains what the indicator lights mean for power on/off and battery charge levels.

Bluetooth Connection Status Indicators

Details the indicator lights indicating Bluetooth pairing, connection, and call status.

Headset Charging Procedures

Charging via AC Outlet Guide

Step-by-step guide to charge the headset using a USB AC adapter.

USB Charging System Requirements

Outlines the system requirements for charging the headset via USB from an adapter or computer.

Headset Battery Life Estimates

Operating Times Overview

Provides estimates for music playback, communication, and standby times on a full charge.

Checking Battery Levels

Voice Guidance and Indicator Checks

How to check battery status using voice prompts and indicator lights.

Device-Specific Battery Display

How battery level appears on iPhone/iPod touch and Android smartphones.

Turning the Headset On

Headset Power On Procedure

Step-by-step instructions to power on the headset.

Turning the Headset Off

Headset Power Off Procedure

Step-by-step instructions to power off the headset.

Bluetooth Pairing Basics

Device Registration Process

Explains the process of pairing a device with the headset for the first time.

Connecting to Paired Devices

How to connect to devices that have already been paired with the headset.

Connecting via Sony Headphones Connect App

App-Based Connection Guide

Instructions for connecting the headset using the companion mobile application.

Pairing with Android Smartphones

Initiating Headset Pairing Mode

Steps to put the headset into pairing mode for a new connection.

Searching and Connecting on Android

Guide to finding and connecting the headset from an Android device's Bluetooth settings.

Connecting to a Paired Android Device

Reconnecting to Android Smartphone

Steps to establish a connection with an already paired Android smartphone.

One-Touch NFC Pairing (Android)

NFC Technology Overview

Explanation of NFC and its use for simple device pairing.

Enabling NFC and Performing Touch Pairing

Steps to activate NFC on the phone and pair via touch.

Disconnecting NFC Connection (Android)

NFC Disconnection Procedure

How to disconnect the headset from an Android device using NFC touch.

Pairing with iPhones

Initiating Headset Pairing Mode

Steps to put the headset into pairing mode for iPhone connection.

Connecting via iPhone Bluetooth Settings

Guide to finding and connecting the headset from an iPhone's Bluetooth settings.

Connecting to a Paired iPhone

Reconnecting to iPhone

Steps to establish a connection with an already paired iPhone.

Connecting to Computers (Windows 10)

Pairing with Windows 10 PC

Instructions for pairing the headset with a Windows 10 computer.

Establishing Bluetooth Connection

Steps to connect the paired headset to a Windows 10 PC.

Connecting to Computers (Windows 8.1)

Pairing with Windows 8.1 PC

Instructions for pairing the headset with a Windows 8.1 computer.

Establishing Bluetooth Connection

Steps to connect the paired headset to a Windows 8.1 PC.

Connecting to Computers (Windows 7)

Pairing with Windows 7 PC

Instructions for pairing the headset with a Windows 7 computer.

Establishing Bluetooth Connection

Steps to connect the paired headset to a Windows 7 PC.

Connecting to Computers (Mac)

Compatible Operating Systems

Specifies the macOS versions compatible with the headset.

Pairing with Mac Computer

Instructions for pairing the headset with a Mac computer.

Establishing Bluetooth Connection

Steps to connect the paired headset to a Mac.

Connecting to a Paired Windows 10 Computer

Reconnecting to Windows 10 PC

Steps to re-establish a Bluetooth connection with a previously paired Windows 10 PC.

Connecting to a Paired Windows 8.1 Computer

Reconnecting to Windows 8.1 PC

Steps to re-establish a Bluetooth connection with a previously paired Windows 8.1 PC.

Connecting to a Paired Windows 7 Computer

Reconnecting to Windows 7 PC

Steps to re-establish a Bluetooth connection with a previously paired Windows 7 PC.

Connecting to a Paired Mac Computer

Reconnecting to Mac Computer

Steps to re-establish a Bluetooth connection with a previously paired Mac.

Connecting to Other Bluetooth Devices

General Pairing Procedure

Steps to pair the headset with various types of Bluetooth-compatible devices.

Establishing Bluetooth Connection

How to make the Bluetooth connection after successful pairing.

Connecting to Already Paired Bluetooth Devices

Reconnecting to Bluetooth Devices

Steps to reconnect the headset to devices that have been previously paired.

Multipoint Connection: Music Player and Phone

Pairing Both Devices

Instructions for pairing the headset with both a music player and a smartphone.

Establishing Simultaneous Connections

Steps to connect to both the music player and the phone for multipoint use.

Multipoint: Two Android Smartphones

Configuring for Single-Function Connection

How to set up two Android phones for separate music and call functions.

Multipoint: Android and iPhone

Configuring Android for Single Function

Steps to set up an Android phone for a single function to enable multipoint with iPhone.

Disconnecting Bluetooth Connection (After Use)

NFC Disconnection Method

How to disconnect using NFC touch on compatible devices.

Manual Disconnection and Power Off

Steps to manually disconnect and turn off the headset.

Using the Wired Headphone Cable

Connecting for Wired Audio Playback

Guide to using the supplied cable for wired headphone functionality.

Listening to Music via Bluetooth

Supported Bluetooth Audio Profiles

Explanation of A2DP and AVRCP profiles for music playback.

Connecting and Wearing the Headset

Steps for connecting to a Bluetooth device and properly wearing the headset.

Controlling Music Playback and Volume

How to play, pause, skip tracks, and adjust volume during Bluetooth music playback.

Controlling Audio Playback

Button Functions for AVRCP

Detailed functions of headset buttons for controlling music playback and volume.

Disconnecting Bluetooth Connection

NFC Disconnection Method

How to disconnect using NFC touch on compatible devices.

Manual Disconnection and Power Off

Steps to manually disconnect and turn off the headset.

Sound Quality Modes

Priority on Sound Quality Mode

Setting that prioritizes audio fidelity over connection stability.

Priority on Stable Connection Mode

Setting that prioritizes a stable Bluetooth connection over audio quality.

Supported Audio Codecs

Codec Explanations (SBC, AAC, aptX)

Descriptions of the audio codecs supported by the headset for Bluetooth transmission.

Receiving Phone Calls

Incoming Call Ringtone Information

Explains the ringtone heard for incoming calls and indicator status.

Answering and Ending Calls

Procedures for answering, ending, and managing phone calls using headset buttons.

Adjusting Call Volume

How to adjust the volume during a phone call.

Making Phone Calls

Initiating a Phone Call

Steps for making a phone call using the headset and smartphone.

Ending Calls and Adjusting Volume

How to end a call and adjust the volume during a conversation.

Phone Call Functions

HFP Profile Call Functions

Details on call management functions supported by the Hands-free Profile (HFP).

HSP Profile Call Functions

Details on call management functions supported by the Headset Profile (HSP).

Disconnecting Bluetooth Connection

NFC Disconnection Method

How to disconnect using NFC touch on compatible devices.

Manual Disconnection and Power Off

Steps to manually disconnect and turn off the headset.

Using Google Assistant

Smartphone Compatibility

Lists smartphones compatible with Google Assistant integration.

Setting Up Google Assistant

Instructions for configuring the headset and app for Google Assistant use.

Activating and Using Google Assistant

How to activate and issue voice commands to Google Assistant via the headset.

Using Amazon Alexa

Smartphone Compatibility

Lists smartphones compatible with Amazon Alexa integration.

Setting Up Amazon Alexa

Instructions for configuring the headset and app for Amazon Alexa use.

Activating and Using Amazon Alexa

How to activate and issue voice commands to Amazon Alexa via the headset.

Voice Assist Function (Google App)

Configuring Android for Google App

Steps to set the Android smartphone's default assist app to Google.

Connecting and Activating Google App

How to connect the headset and activate the Google app for voice commands.

Voice Assist Function (Siri)

Enabling Siri on iPhone

Instructions to enable Siri features on an iPhone for headset integration.

Connecting and Activating Siri

How to connect the headset and activate Siri for voice commands.

Custom Button and Call Button Operations

Android Button Mapping

Table showing CUSTOM and Call button functions for Android devices.

iPhone Button Mapping

Table showing CUSTOM and Call button functions for iPhones.

Sony Headphones Connect App Features

Core App Functionalities

Lists key features available in the app, such as pairing, battery status, and settings.

Installing the Sony Headphones Connect App

App Download and Installation

Guide to downloading and installing the companion mobile application from app stores.

Launching the Sony Headphones Connect App

Steps to open and start using the Sony Headphones Connect application.

Important Precautions

Bluetooth Communication Precautions

Warnings and guidelines regarding Bluetooth signal range, interference, and security.

Handling and Usage Guidelines

Advice on static electricity, wearing the unit, and general care.

Unit Care and Cleaning

Water and Foreign Object Warnings

Precautions against water damage and handling foreign objects.

Cleaning Instructions

Proper methods for cleaning the headset's exterior surfaces.

Trademarks and Legal Notices

Intellectual Property Information

Lists registered trademarks and copyrights associated with the product and its software.

Customer Support Resources

Regional Support Websites

Provides links to Sony's support websites for different geographical regions.

Resolving Operational Issues

General Troubleshooting Steps

Recommended actions to take when the headset malfunctions.

Troubleshooting: Headset Not Turning On

Power On Checks

Specific checks to perform if the headset fails to power on.

Troubleshooting: Charging Issues

Charging Connection and Cable Checks

Steps to verify the charging cable, adapter, and computer connections.

Troubleshooting: Long Charging Time

Optimizing Charging Speed

Tips to ensure efficient charging, like direct connections and using the correct cable.

Troubleshooting: PC Charging Problems

Computer Connection Issues

Solutions for when the headset won't charge via a computer's USB port.

Troubleshooting: Battery Display on Smartphone

Smartphone Battery Indicator Requirements

Explains conditions for the headset's battery level to display on a smartphone.

Troubleshooting: No Sound Output

Sound Playback Diagnostic Checks

Steps to diagnose and fix issues with no sound being produced.

Troubleshooting: Low Sound Level

Volume Adjustment and Reconnection

Advice on increasing volume and re-establishing Bluetooth connection for low sound.

Troubleshooting: Poor Sound Quality

Minimizing Interference and Optimizing Connection

Steps to improve sound quality by reducing interference and ensuring correct connection type.

Troubleshooting: Sound Skipping or Dropouts

Improving Bluetooth Signal Stability

Tips to prevent sound skipping by optimizing connection mode and minimizing obstacles.

Troubleshooting: Pairing Failures

Ensuring Successful Pairing

Key steps and considerations for successful Bluetooth pairing.

Troubleshooting: NFC Connection Errors

NFC Connection Troubleshooting Steps

Solutions for when the one-touch NFC connection does not work.

Troubleshooting: Unable to Make Bluetooth Connection

Bluetooth Connection Troubleshooting Steps

Comprehensive steps to resolve issues preventing a Bluetooth connection.

Troubleshooting: Distorted Sound

Reducing Sound Distortion

Advice on minimizing sound distortion by avoiding interference sources.

Troubleshooting: Short Range or Skipping

Improving Wireless Range and Stability

Tips to enhance Bluetooth range and reduce sound skipping.

Troubleshooting: Headset Not Operating Properly

Resetting and Initializing the Headset

Procedures to reset or initialize the headset to resolve operational issues.

Troubleshooting: Cannot Hear Caller

Call Audio Troubleshooting Steps

Steps to fix issues where the caller's voice cannot be heard during a call.

Troubleshooting: Low Caller Voice Volume

Adjusting Caller Volume

Instructions to increase the volume of the caller's voice.

Resetting the Headset

Headset Reset Procedure

Step-by-step guide on how to reset the headset to its default state.

Initializing Headset to Factory Settings

Factory Reset Procedure

Instructions for restoring the headset to its original factory settings.

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