Where there are other wireless communication audio devices or other people nearby, such as in train station
premises or on a crowded train
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or
restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or
windows and restart the computer.
If a device other than the headset is connected via a Bluetooth connection to the playback device, disconnecting the
device may help reduce the skipping.
Connect the headset and the Bluetooth device once again.
Set the headset units into the charging case and close the charging case lid, and then remove the headset from the
charging case to connect the headset to the Bluetooth device.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Related Topic
About the sound quality mode
Connecting the headset to 2 devices simultaneously (multipoint connection)
What you can do with partner services
Speaking with someone while wearing the headset (Speak-to-Chat)
Resetting the headset
Initializing the headset to restore factory settings
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