Sorenson ntouch VP User Manual

User Guide
ntouch VP
Copyright © 2016 Sorenson Communications All Rights Reserved
Any trademarks mentioned herein are the property of their respective owners.
All names and phone numbers used herein are fictitious and are not intended to refer to actual persons, businesses, or numbers.
Firmware 8.0
February 29, 2016
Version 8.0
Table of Contents
• New 8.0 Features ....................................................... 2
• Hardware Overview ................................................... 3
• User Interface Overview .......................................... 8
• Make and Receive Calls............................................. 16
• Use Call Transfer ........................................................ 25
• Share Text and Contacts .......................................... 30
• Use Voice Carry Over (VCO) ................................... 41
• Use Personal SignMail Greeting ............................ 48
• Send Deaf SignMail .................................................. 62
• View Your SignMails.................................................. 65
• See Call History........................................................... 74
• Add a Profile Photo .................................................. 91
• Use the Phonebook ................................................... 95
• Use the Video Center .............................................. 116
• Change Settings ....................................................... 119
• Get Help ....................................................................... 162

Sorenson ntouch VP Specifications

General

Brand	Sorenson
Model	ntouch VP
Category	Conference System
Language	English

Summary

Hardware Overview

Take a Quick Look at ntouch VP

Overview of ntouch VP hardware components and their arrangement.

Remote Control Keys

Detailed explanation of all buttons on the ntouch VP remote control.

User Interface Overview

To Learn About the Interface

Guides users through navigating the ntouch VP user interface and accessing main screens.

Make and Receive Calls

To Make an Outgoing Call

Step-by-step instructions for initiating a videophone call.

To Answer an Incoming Call

Procedure for accepting or rejecting incoming videophone calls.

To Use Number Entry During Calls

How to enter numbers during an active call for automated systems.

To Redial a Recent Call

Steps to redial previously made or received calls.

To Check For Missed Calls/New SignMails or Videos

How to identify missed calls and new messages.

To Recognize Incomplete or Busy Calls

Understanding and handling call completion errors.

Use Call Transfer

To Use the Feature

Instructions on transferring active calls to other numbers or contacts.

Share Text and Contacts

To Add Saved Text Messages

Creating and managing predefined text messages for calls.

To Use Saved Text During Calls

Sending saved text messages during an active call.

To Share a Contact During Calls

Sharing contact information with the person on the call.

Use Voice Carry Over (VCO)

To Turn On the Feature

Enabling and configuring 1-Line and 2-Line Voice Carry Over.

To Make a 1-Line VCO Call

Step-by-step guide for making a 1-Line VCO call.

To Make a 2-Line VCO Call

Step-by-step guide for making a 2-Line VCO call.

Use Personal SignMail Greeting

To See the Personal Greeting Options

Accessing settings for personalized greeting videos.

To Record a “Video Only” Greeting

Recording a video-only greeting message.

To Record a “Video With Text” Greeting

Recording a greeting with both video and text.

To Record a “Text Only” Greeting

Recording a greeting using only text.

To Set Your SignMail Alerts

Configuring email notifications for new SignMail messages.

Send Deaf SignMail

To Record a Deaf SignMail

Recording and sending video messages to other users.

View Your SignMails

To See Your SignMail List

Accessing and viewing a list of received SignMail videos.

To View a Video

Playing back individual SignMail videos with playback controls.

To Call a Sender

Initiating a call to the sender of a SignMail.

To Add a Contact

Creating a new contact from a SignMail sender.

To Delete a Video

Permanently removing a SignMail video from the list.

To Block a Sender

Preventing future SignMails from a specific sender.

To Clear All Videos

Deleting all received SignMail videos at once.

See Call History

To Select and See a Call List

Viewing different categories of call history (all, missed, received, dialed).

To Make Calls from Any List

Initiating calls directly from the call history lists.

To Add a Contact

Adding new or existing contacts from call history entries.

To Delete One Call from a List

Removing specific entries from the call history.

To Block a Phone Number

Preventing calls and SignMails from specified numbers.

To Clear All Calls from All Lists

Deleting all call records from all history lists.

Add a Profile Photo

To Add a Profile Photo

Taking and setting a profile picture for your account.

Use the Phonebook

To See Your Contacts List

Accessing and managing the device's contact list.

To Call a Contact

Initiating calls to contacts stored in the phonebook.

To Edit a Contact

Modifying existing contact details.

To Delete a Contact

Permanently removing contact records.

To Add a Contact

Adding new contact information to the phonebook.

To See/Edit Blocked Numbers

Viewing and managing the list of blocked numbers.

To Unblock a Number

Removing a number from the blocked list.

To Add Blocked Numbers

Adding new numbers to the blocked list.

To Use the Favorites Feature

Managing and accessing favorite contacts for quick dialing.

Use the Video Center

To See the Available Videos List

Browsing and selecting available video content.

Change Settings

To See/Edit Personal Settings

Configuring personal preferences like camera and user identity.

To See/Edit Call Options Settings

Adjusting call-related settings like saved text and call waiting.

To See/Edit Network Settings

Configuring network profiles, IP addresses, and speed settings.

To See/Edit Device Settings

Managing device-specific settings like audio, display, and video.

To See myPhone Settings

Viewing and managing myPhone group information.

Get Help

To Call Customer Service

How to contact Sorenson Customer Service for assistance.

To Call Technical Support

How to contact Sorenson Technical Support for technical issues.