SOUNDPEATS
1. Please touch the middle of the control area, and keep your hands dry, the
earbuds may not response on wet fingers.
2. Please try to skip songs for more times to find your ideal frequency to
control the earbuds.
3. Please touch the control area with different forces/angles/time to see if it
works.
4. Another way for you to have a try: discharge the earbuds, then charge and
reset.
CUSTOMER SERVICE TEAM
What should I do if the problem about the earbuds is not mentioned
in this FAQ?
If there is no solution for your problem in this FAQ, please feel free to contact
our Customer Service Team and we will provide you a solution as soon as
possible. If we confirmed that the problem couldn't be solved, we will apply the
replacement or refund for you. SoundPEATS provides an 12-month warranty
for every product. Your satisfaction is always greatly important to us.
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