This document provides a comprehensive FAQ for the SoundPEATS Mini Pro earbuds, covering various aspects from initial setup and connectivity to sound quality, charging, touch controls, and customer support. It aims to troubleshoot common issues and offer solutions to enhance the user experience.
Function Description:
The SoundPEATS Mini Pro are wireless earbuds designed for audio playback and communication. They feature Bluetooth connectivity, allowing them to pair with various devices such as smartphones, computers, and other Bluetooth-enabled players. The earbuds support different audio modes, including a normal mode, Active Noise Cancellation (ANC) mode, and Pass-through mode, providing flexibility for various listening environments. Additionally, they incorporate a Game mode designed to reduce latency for an improved gaming experience. The earbuds are housed in a charging case that not only protects them but also recharges them, extending their usage time. They are equipped with touch controls for managing playback, calls, and mode switching.
Usage Features:
- Pairing and Connectivity:
- Initial Pairing: To pair the SoundPEATS Mini Pro, users need to open the charging case lid, take out both earbuds, remove the insulating film, and place them back. The earbuds automatically pair with each other, indicated by the main earbud's LED flashing red and white, while the second earbud stays white. Users then activate Bluetooth on their device and select "SOUNDPEATS Mini Pro" from the Bluetooth list.
- Resetting: If connection issues arise, users can reset the earbuds. This involves clearing pairing records from all devices, placing both earbuds in the charging case (ensuring red lights are on), and then pressing and holding both buttons for 10 seconds until both LEDs flash red and white twice.
- Troubleshooting Connectivity: The document addresses scenarios where earbuds stop connecting to a device or when one earbud fails to work with the other. Solutions include clearing pairing records, restarting devices, resetting earbuds, and allowing time for earbuds to pair with each other before connecting to a device. For computer connectivity issues, unpairing from the phone, resetting, and updating the computer's Bluetooth driver are suggested.
- Sound Quality and Volume:
- Sound Cutting/Noise: Sound interruptions can occur when earbuds are used near devices emitting radio waves, such as Wi-Fi routers, microwave ovens, refrigerators, or personal computers. The document advises using the earbuds away from such devices to avoid interference.
- Signal Blocking: The human body can block Bluetooth signals. If the Bluetooth device is in a pocket or bag, moving it to a location with no obstacles between the device and earbuds can improve communication.
- Distance and Obstacles: Bluetooth communication weakens with distance and through obstacles like walls or closed doors. Keeping the earbuds as close as possible to the Bluetooth player is recommended.
- Volume Reduction: If the earbud volume decreases over time, it might be due to foreign objects blocking the sound hole. Gently cleaning the screen with a little alcohol is suggested.
- Uneven Volume: If one earbud is quieter than the other, cleaning the screen, trying different songs/videos, or changing devices (unpairing from the original, pairing to a new device, and then pairing back to the original) are recommended.
- Calling Features:
- Microphone Issues: If the other party cannot hear the user during a call, solutions include ensuring phone calls are picked up via the earbuds, checking for muted calls, cleaning microphone holes, adjusting volume, and for Android users, verifying that both phone audio and media audio are allowed to be transmitted through the earbuds.
- Special Modes:
- ANC Mode: Active Noise Cancellation can be toggled by pressing and holding the left Multi-Function Button (MFB) for 1.5 seconds, cycling between Normal mode, ANC on, and Pass-through mode.
- Game Mode: This mode is designed to reduce latency for gaming. It can be activated by triple-tapping the left MFB, which triggers a "Game Mode" voice prompt. Deactivating the mode is done with the same action, prompting "Exit Game Mode."
- Battery and Charging:
- Charging Case LED Indicators: The charging case's LED indicates its battery level: red light for less than 20%, yellow light for 20%-69%, and green light for 70%-99%. A green light staying on indicates 100% charge.
- Charging Case Not Charging: If the charging case doesn't charge, users should try a different, known working charging cable and charge it through a computer for more than 10 hours. Fast chargers are not recommended for safety.
- Earbuds Not Charging: If an earbud doesn't show a red light when placed in the case (indicating charging), users should clean the charging connectors with light sandpaper or a microfiber cloth with rubbing alcohol and adjust the earbuds to ensure proper contact.
- Earbuds Remaining Connected: If earbuds stay connected to the phone after being placed in the case, it could be due to a dead charging case battery, improper seating of the earbuds, or dirty charging connectors. Regular charging (at least once every 3 months if not in use) is advised.
- Battery Life: The document clarifies that a single charge does not provide 21 hours of constant playtime. Earbuds offer approximately 7 hours in normal mode and 5 hours in ANC mode per charge, with the charging case providing an additional 2 recharges.
- Touch Controls:
- Touch Control Issues: If touch controls are not consistently working, users should ensure their hands are dry and touch the middle of the control area. Experimenting with different forces, angles, and timing, as well as discharging, charging, and resetting the earbuds, are suggested.
Maintenance Features:
- Cleaning:
- Charging Connectors: To ensure proper charging, users are advised to clean the charging connectors on both the earbuds and the charging case with a bit of light sandpaper or a microfiber cloth moistened with rubbing alcohol.
- Sound Holes/Microphone Holes: To prevent volume reduction or microphone issues, gently cleaning the earbud screen and microphone holes with a little alcohol is recommended to remove dust or secretions.
- Storage and Charging:
- Long-Term Storage: If the earbuds and case are not in use for an extended period, they should be charged at least once every 3 months to maintain battery health.
- Charging Safety: Avoid using fast chargers for the charging case; charging through a computer with a known working cable is preferred for safety.
- Resetting: The reset procedure (clearing pairing records, placing earbuds in case, holding buttons for 10 seconds) is a key maintenance step for resolving various connectivity and functionality issues.
Customer Support:
The document emphasizes that if problems persist and are not covered in the FAQ, users should contact the SoundPEATS Customer Service Team. The team aims to provide solutions promptly, and if a problem cannot be resolved, a replacement or refund will be offered. SoundPEATS provides a 12-month warranty for all its products, highlighting its commitment to customer satisfaction.
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