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Southbend RG24-5 - User Manual

Southbend RG24-5
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IMPORTANT FOR FUTURE REFERENCE
Please complete this information and retain this
manual for the life of the equipment:
Model #: __________________________
Serial #: __________________________
Date Purchased: ___________________
OPERATOR’S MANUAL
Gas Fired Steamers
RG24-5 SX-34GC SX-55GC
! WARNING
Improper installation, adjustment, alteration, service or maintenance can cause property damage,
injury or death. Read the installation, operating and maintenance instructions thoroughly before
installing or servicing this equipment.
1100 Old Honeycutt Road, Fuquay-Varina, NC 27526
www.southbendnc.com
MANUAL 1195732 REV0 (11/22/2011)
HEAVY
DUTY STEAM

Table of Contents

Questions and Answers

  • M
    Michael GarciaAug 2, 2025
    What to do if the Southbend RG24-5 burner does not come on?
    • K
      Kristin WalkerAug 2, 2025
      If the burner on your Southbend Kitchen Appliance isn't coming on, there are several potential causes: * The gas supply to the unit might be off. Ensure the gas supply is turned on. * The manual shut-off valve could be off. Turn the manual shut-off valve on. * The power switch might not be on. Turn the power switch on. * The probe may not be sensing the water level. Check and repair the probe. * The ignitor or ignition module may not be functioning. Check and replace if necessary.
  • L
    Lisa CollinsAug 6, 2025
    What to do if water is not being supplied to the generator in Southbend RG24-5 Kitchen Appliances?
    • A
      Alexis GutierrezAug 6, 2025
      If water isn't being supplied to the generator in your Southbend Kitchen Appliance, consider these possibilities: 1. The water supply might be off. Turn the water supply on. 2. The supply water pressure could be too low. Increase the supply water pressure. 3. The water fill solenoid valve may be defective. Replace the water fill solenoid valve. 4. The probes might not be sensing water. Check and repair the probes. 5. The drain solenoid may not be closed. Ensure the drain solenoid is closed.
  • D
    davissarahAug 11, 2025
    How to fix a leaking door on Southbend RG24-5 Kitchen Appliances?
    • M
      Megan HughesAug 11, 2025
      If the door on your Southbend Kitchen Appliance is leaking, check for damage to the door gasket and repair or replace it if damaged. Also, ensure that the compartment drain or plumbing is not clogged; clear any blockages.
  • I
    imcclureAug 15, 2025
    Why is the burner producing carbon deposits in my Southbend Kitchen Appliances?
    • H
      Heather RuizAug 15, 2025
      If the burner in your Southbend Kitchen Appliance is producing carbon deposits, it could be due to several reasons: * The orifice size might be wrong. Replace it with the correct size. * The gas supply may be incorrect. Switch to the correct gas supply. * The pressure at the supply could be incorrect. Adjust to the correct pressure. * The primary air openings might be dirty. Clean the primary air openings. * There might not be enough primary air. Ensure there is enough primary air.
  • J
    joseph79Aug 19, 2025
    What to do if water flows into the cooking compartment of Southbend RG24-5 Kitchen Appliances?
    • C
      Charles WrightAug 19, 2025
      If water is flowing into the cooking compartment of your Southbend Kitchen Appliance, check for the following: * A shortage of circuit at operating probe and body. Check and rectify the circuit shortage. * Scale build-up on the operating probe inside the generator. Clean the scale build-up on the operating probe. * The water fill solenoid valve being open, plugged, or defective. Inspect and repair or replace the water fill solenoid valve.
  • T
    Tyler Adams Jr.Aug 23, 2025
    Why does water accumulate in the compartment of Southbend Kitchen Appliances?
    • L
      lisahowardAug 23, 2025
      If water is accumulating in the compartment of your Southbend Kitchen Appliance, it's likely that the compartment drain is clogged. Clear the clogged compartment drain.
  • L
    Lisa GarciaAug 28, 2025
    What causes water to flow into the drain during shut down in Southbend RG24-5 Kitchen Appliances?
    • G
      gallagherjustinAug 28, 2025
      If water flows into the drain during shutdown of your Southbend Kitchen Appliance, the condensate solenoid valve is likely not closed. Inspect the valve and remove any scale or foreign particles lodged in the diaphragm or core tube of the valve, then close the valve.

Summary

Service Connections

Installation

Exhaust Fans and Canopies

Details on recommended canopy placement and exhaust fan installation for ventilation purposes.

Wall Exhaust Fan

Specifies the required installation height for wall-mounted exhaust fans above the unit vent.

Clearances

Minimum clearances required for aisles, sides, back, and air openings for safe operation.

Electrical Connection

Information on the 120 VAC, 60 Hz single-phase electrical connection requirements and plug type.

Plumbing Connections

Details on water supply line connections for the generator tank and condensate drainage.

Performance Check

Operation Instructions

Controls Overview

Explanation of the function of Ready Pilot Light, Cooking Pilot Light, and Timer.

Main Power Switch Operation

Details on operating the main power switch for boiler filling, heating, and draining.

Lighting Procedure

Step-by-step instructions for powering on the unit, filling the generator, and igniting the burners.

Shutdown Procedures

Instructions for standby and complete shutdown of the steamer, including notes on compartment operation.

Steam Cooking Guidelines

Tips for efficient steam cooking, time control, and preparing food batches for optimal results.

Food Preparation

Steps for cleaning, separating, and cutting vegetables, meats, seafood, and poultry for cooking.

Pan Usage

Information on suitable pan types and combinations for steamer compartments.

Periodic Maintenance

Daily Cleaning

Procedures for cleaning pans, racks, compartment interior, and drain screens at the end of each day.

Weekly and Monthly Cleaning

Instructions for cleaning the exterior, burner area, and louvers on a weekly or monthly basis.

Stainless Steel Maintenance

Methods for cleaning stainless steel surfaces, removing dirt, grease, and heat tint without damage.

Scale Deposit Removal

Recommendation for monthly deliming procedures to remove lime scale build-up.

Deliming Procedure

Troubleshooting

Adjustments and Service

Guidance on annual service, qualified technicians, and factory settings for optimal performance.

Burner Issues

Common problems like burner not coming on or producing carbon deposits and their causes.

Water Flow Problems

Troubleshooting for water entering the compartment, not being supplied, or flowing during shutdown.

Door and Compartment Leaks

Diagnosing issues related to door leaks and water accumulation within the compartment.

Southbend RG24-5 Specifications

General IconGeneral
BrandSouthbend
ModelRG24-5
CategoryKitchen Appliances
LanguageEnglish

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