Troubleshooting
I'm trying to pair SPACETALK with the AllMyTribe app,
but the pairing code does not arrive
1. Check SPACETALK is receiving a network signal. This is indicated by the signal
strength indicator and network operator name. Swipe down at the clock screen
to reveal.
2. Ensure the SIM card has been activated by the carrier. Check to see if you can
call SPACETALK’s telephone number. In some cases, it may take several hours for
the provider to activate the SIM card.
3. Ensure your SIM card has credit, as this is required to pair SPACETALK. Use or
SIM provider’s recharge instructions to do so.
4. Power-off and power-on SPACETALK.
5. Reset SPACETALK. This function can be found in SPACETALK’s settings menu.
Please note, if your SPACETALK software is up to date SPACETALK will require a
4-digit PIN to reset - this is the last 4 digits of the IMEI number and can be found
in the Information menu
www.spacetalkwatch.com
The battery is running flat quickly
Short location update intervals (e.g. 5 minutes) are not recommended for day to day use as they will drain the
battery faster. For the best battery performance, we suggest using SPACETALK’s Location on Demand function
in combination with a longer update interval.
The latest SPACETALK software update also includes improvements to battery life. See “Keep your SPACETALK’s
software up-to-date” above.
Check your SIM card to ensure that it has credit balance on it. SPACETALK’s battery life will be affected if your
SIM card runs out of credit.
I need additional support
Visit the Support section on our website for additional FAQ’s and troubleshooting tips.
Alternatively, contact us:
Email: support@spacetalkwatch.com
Telephone: 1300 087 423 (AU) or 0800 087 423 (NZ) during business hours.
To Previous Page
Loading...
