Spectracom NetClock 9400 Series

Questions and Answers

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Justin AndrewsAug 16, 2025
Why does Spectracom NetClock 9400 display the error message “Forbidden You don’t have permission to access/ on this server”?
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  Timothy NelsonAug 16, 2025
  This message appears when the Network Access Rules table has entries, but your PC's IP address isn't listed as an allowed IP. To fix this, either log in from a PC that is listed as an 'Allow From' in the table, or perform an unrestrict command to clear all entries from the Network Access Rules table, granting all PCs access to the Web UI.
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Felicia BuckAug 19, 2025
What to do if AC and/or DC indicator is red instead of green on Spectracom NetClock 9400 Other?
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  Elizabeth EstradaSep 12, 2025
  If the AC indicator is red: 1. Make sure the AC power cord is properly connected to an AC outlet. 2. Ensure the AC power input switch is turned ON. 3. Inspect the two fuses located in the AC power module. If the DC indicator is red: 1. Confirm the DC power source is within the specified range at the DC power connector. 2. Verify that DC power is present at the input connector. 3. Check the DC input polarity.
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williamperezAug 22, 2025
What to do if one or more input references indicate 'Not Valid' (red) on Spectracom Other?
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  william77Aug 22, 2025
  If one or more input references indicate 'Not Valid' (red), it means all available input references have been lost. To resolve this: 1. Ensure the Input Reference Priority table still has the desired inputs enabled, based on your preferred priority. 2. Verify that the desired input references are still properly connected to the correct input port on the NetClock. 3. If applicable, check the GNSS antenna installation.
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Kenneth RobertsonAug 26, 2025
What does it mean if the Spectracom NetClock 9400 LED is red?
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  Jason BaldwinAug 26, 2025
  A red LED indicates that the NetClock has just been powered on and hasn't synced to its references yet, or all available reference inputs have been lost, and the Holdover mode has expired. If the NetClock was recently powered up or rebooted with input references applied, allow a few minutes for the input reference to be declared valid (allow 35 – 40 minutes for a new install with GNSS input). Otherwise: 1. Ensure the Input Reference Priority table still has the desired inputs enabled, based on desired priority. 2. Verify that desired input references are still connected to the correct port of NetClock. 3. If applicable, verify the GNSS antenna installation, ensuring it has a clear view of the sky.
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Melissa BrownAug 28, 2025
What does it mean if the Spectracom NetClock 9400 Other LED is orange?
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  Annette OliverAug 28, 2025
  An orange LED indicates the device is in Holdover mode because all available input references have been lost. To resolve this: 1. Ensure the Input Reference Priority table still has the desired inputs enabled, based on your preferred priority. 2. Verify that the desired input references are still connected to the correct port of NetClock. 3. If applicable, verify the GNSS antenna installation.
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Brandon LewisAug 31, 2025
How to troubleshoot Spectracom NetClock 9400 ICMP test failing?
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  Heather RichmondAug 31, 2025
  If the NetClock ICMP test is failing: 1. Verify a standard network cable connects NetClock’s Ethernet port to a hub/switch, or directly to a stand-alone PC. 2. Ensure NetClock's network settings are valid for the connected network/PC, meaning the IP address is on the same subnet as the other PC.
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Tammy ScottSep 3, 2025
What does it mean if the Spectracom NetClock 9400 LED is blinking orange?
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  knappanneSep 3, 2025
  A blinking orange LED indicates that the GNSS Antenna problem alarm is asserted. To fix this: 1. Verify the GNSS antenna is connected to the NetClock GNSS input connector. 2. Check the antenna cable for an open or short circuit.
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Sarah JonesSep 6, 2025
What to do if terminal emulator program does not display any data when the keyboard key is pressed on Spectracom NetClock 9400 Other?
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  Todd SextonSep 6, 2025
  If the terminal emulator program does not display any data when the key is pressed, it means that the NetClock is not powered up or there is a problem with the connection between NetClock and the PC. Using a multimeter, check the pins from one end of the serial cable to the other. Verify the cable is pinned as a straight-thru serial cable (pin 2 to 2, pin 3 to 3 and pin 5 to 5) and not as a null-modem or other pin-out configuration.
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Matthew WebbSep 9, 2025
Why is Spectracom NetClock 9400 LED off?
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  Calvin RichardsonSep 9, 2025
  An off LED indicates that there are no valid Reference inputs available since power-up. To fix this: 1. Make sure the Input Reference Priority table has the desired inputs enabled, based on desired priority. 2. Make sure the desired input references are connected to the correct port of NetClock.
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Jessica BurnsSep 12, 2025
How to fix a blank LED (not lit) on Spectracom NetClock 9400?
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  Chad AdamsSep 12, 2025
  A blank LED indicates that the NetClock has no AC and/or DC input power applied. To resolve this: 1. Verify AC power is connected to an AC source and the AC power switch is ON. 2. Verify DC power (within the correct voltage range, as stated on the DC connector) is applied to the DC power connector.