Hydro Press
page 8 of 12
9 Warranties
Conditions:
All legal warranty conditions apply. The warranty period for the use by non-
commercial consumers is reduced to the regulations applicable to commercial
customers, if such non-commercial consumer uses the product - even if only in part -
for commercial purposes.
Any warranty claim presented to us or one of our dealerships must be accompanied by
a copy of the purchase order. In order to verify our warranty, please refer to the terms
and conditions mentioned below.
To ensure prompt processing of all warranty claims, discrepancies must be brought to
our attention immediately after detection and submitted in writing, including a
description of the defect and, if possible, photographs should be attached to the claim.
Warranties do not apply to defects caused by noncompliance with the operating
manual, improper handling, or normal wear and tear of the product. Warranty claims
are also excluded for fragile parts or consumables, such as seals, gaskets, etc.
Furthermore, warranty claims are excluded if repairs are performed by personnel other
than authorized representatives or dealerships.
Processing:
In the unlikely event that your product requires repair during the warranty period, please
contact us, submitting the respective warranty claim. The fastest and easiest option is
returning the unit, or presenting a notice of defect to your authorized
dealer/representative, or by contacting us directly:
E-mail: verkauf@speidel-behaelter.de
or fax to: 0049 - (0)7473 -9462-99
Please indicate your complete address and contact information. Furthermore, we
require the type designation of the equipment under claim, a short description of the
malfunction (if possible, please include photographs), the date of purchase (copy of
the invoice) and the name of the dealership from whom you have purchased the new
product.
Once we have verified your notice of defect, we will contact you as soon as possible and
explain further procedures. Please do not ship the unit as "carriage forward", "freight
collect" or by similar shipping methods.
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