EN
9
Warranty and Service Contact Information
Country of
Purchase
Horizon Hobby Contact Information Address
United States
of America
Horizon Service
Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.com/
RequestForm/
2904 Research Rd
Champaign, Illinois,
61822 USA
Horizon Product
Support
(Product Technical
Assistance)
productsupport@
horizonhobby.com
800-338-4639
Sales
websales@horizonhobby.com
800-338-4639
Warranty Requirements — For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase date. Provided warranty con-
ditions have been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service — Should your service not be covered by warranty,
service will be completed and payment will be required without notifica-
tion or estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are avail-
able upon request. You must include this request with your item submitted
for service. Non-warranty service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight. Horizon accepts
money orders and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for ar-
ranging return shipment of the un-serviced Product, through a carrier
of the sender’s choice and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from notication, after
which it will be discarded.
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