Reset
If you are experiencing issues with your earbuds,
such as failure of TWS pairing or functionality issues,
you can try to reset your earbuds.
1. Forget the ‘Stride TWS’ in your device’s
Bluetooth list.
2. Take both earbuds out of the charging case.
Tap and hold the multifunction button on both
earbuds for 5 seconds to turn them off.
3. Tap and hold the multifunction buttons on
both earbuds for 10 seconds, until the red
and blue indicator flashes rapidly.
Note: You can reset the left and right earbuds
independently or at the same time.
4. The earbuds have been reset to the default
settings. Then to re-connect to your device
refer to ‘Bluetooth pairing’ above.
TroubleshootingQuick Start Guide - Controls
04.03.
1110
Stride TWS I (left) Stride TWS II (right)
Power
Stride I & II Turn on manually Hold for 5
seconds
Stride I & II Turn off manually Hold for 5
seconds
Calls
Stride I & II Answer/End call Tap twice
Stride I & II Reject phone call Hold for 2
seconds
Voice Assistant
Stride I & II Activate voice
assistant
Tap 3 times
quickly
Music
Stride I & II Play/Pause Tap twice
Stride I Next track Hold for 2
seconds
Stride II Previous track Hold for 2
seconds
Stride I Volume + Tap once
Stride II Volume - Tap once
Note: Turn off automatically
The earbuds will turn off automatically after 5 minutes
if they have not paired with any device via Bluetooth.
When in low battery, they will turn off automatically
as well.
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