SSK SSM-F200 - User Manual

Problems and Solutions
For Wireless Drive SSM-F200
1. How to power on/off the device?
Answer:
(1).Push the “POWER” button for 5-6 seconds until the Blue LED is on;
(2). Push the “Power” button for 2-3 seconds until the Yellow LED blinks.
We recommend you to click “remove safely” on APP before you shut it
down in order to keep the data safe.
2. What is the password when the Drive is connected wirelessly for the first
time?
Answer: There is no WiFi password when connecting for the first time. If you
use your mobile phone app to complete the initial settings, then the
password will be used for wifi password, user password and remote
connection password.
3. How to restore factory settings if I forget the password?
Answer: Press “RESET” button more than 10 seconds while the power is on.
The device LED will be off and then on again, it means reset successfully.
4. Will the data be lost after restoring factory settings?
Answer: No, it won’t. “RESET” will only clear the password and network
settings.

Summary

Basic Device Operations and Troubleshooting

How to Power On and Off the Wireless Drive

Detailed steps for powering the device on and off, including LED indicator behavior.

Initial Wireless Connection Password

Explains that there is no initial WiFi password and how it's set during first-time setup via the mobile app.

Restoring Factory Settings

Procedure to restore factory settings by pressing the 'RESET' button for over 10 seconds while the device is on.

Data Retention After Factory Reset

Confirms that a factory reset clears only password and network settings, not user data.

Auto-Backup and Storage Issues

Troubleshooting Auto-Backup Failures

Addresses issues like stuck calculations or failed backups by checking WiFi connection and phone storage.

Auto-Backup Folder Content

Explains why backup folders might be empty or have fewer photos, especially if the drive is not connected to the internet.

External Drive Recognition Issues

Details why an external hard drive might not be recognized by the SSKCloud App, focusing on format and power requirements.

SSKCloud App Management

Reducing SSKCloud App Storage Space

Instructions on how to clear the app's cache to free up phone storage space via system settings.

Connectivity and Data Access

Continuous Music Playback

Guidance on saving music to default folders for continuous playback and better app experience.

Finding the Device UID

Steps to locate the Unique Device Identifier (UID) within the SSKCloud app's Remote Access settings.

Connecting the Drive to the Internet

Describes two methods for connecting the drive to the internet: using a LAN cable or a wireless bridge.

Firmware and Network Configuration

Firmware Upgrade Process

Information on automatic firmware updates and contacting support for update failures.

Troubleshooting SAMBA Access

Guidance on accessing the drive via SAMBA on Windows, noting simplified access with the latest software.

Advanced Network Settings

Setting a Static IP Address

Instructions on how to set a static IP address using the router facility.

Software Installation and Support

Downloading SSKCloud Software

Provides the official website URL to download the SSKCloud software for computers.

Installing Downloaded Software

Instructions to unzip and install software downloaded from the SSK website.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

This document provides a comprehensive guide to troubleshooting and using the Wireless Drive SSM-F200, covering various aspects from basic operation to advanced network configurations and software usage.

Function Description

The Wireless Drive SSM-F200 is a portable storage device designed for wireless data management, including backup, storage, and access of files from various devices like mobile phones and computers. It functions as a personal cloud storage solution, allowing users to access their data remotely and share files over a network. Key functionalities include wireless connectivity for mobile devices, automatic photo backup, and integration with the SSKCloud App for enhanced data management. It also supports wired connections to routers for internet access and can act as a USB host for external storage devices.

Important Technical Specifications

While specific technical specifications like storage capacity, battery life, and wireless standards (e.g., Wi-Fi 802.11n/ac) are not explicitly detailed in this document, several operational parameters and compatibility requirements are mentioned:

• Power On/Off: Requires holding the "POWER" button for 5-6 seconds for power on (Blue LED) and 2-3 seconds for power off (Yellow LED blinks).
• USB Host Port: Supports USB devices with less than 500mA power requirement. For HDDs, SSDs, and other external storage devices, an external power source or a USB POWERED Hub is necessary.
• Supported File Systems for External Drives: EXFAT, NTFS, FAT32. If an external drive is not in these formats, reformatting is required.
• Network Connectivity: Supports wireless connection to mobile devices and wired connection to a router via a LAN cable. It also supports wireless bridging to a router's Wi-Fi.
• Software: Utilizes the SSKCloud App for mobile devices and SSKCloud Software for computers.
• Firmware: Features auto-update functionality when connected to the network.

Usage Features

The SSM-F200 offers a range of user-friendly features for data management:

• Wireless Connectivity: Users can connect their mobile phones to the Drive's Wi-Fi network. For initial connection, there is no password. After initial setup via the mobile app, a password will be set for Wi-Fi, user access, and remote connection.
• Safe Shutdown: It is recommended to use the "remove safely" option in the SSKCloud App before powering off the device to prevent data loss.
• Automatic Photo Backup: The device supports automatic backup of photos from iPhones. For comprehensive backup, including iCloud-stored photos, the hard drive must be connected to the internet. If the backup process gets stuck or fails, users should check their phone's Wi-Fi connection, ensure sufficient phone storage (as contents are first transferred locally), and verify that the iPhone's name does not contain special characters.
• Data Organization: For optimal experience, users should save music and other media files into the SSKCloud's default folders (e.g., Music folder). This ensures that the app's menu (photos, videos, music, documents) can scan and display the data correctly. Custom folders created by the user will not appear in the main menu but can be accessed via the App-Drive section.
• Remote Access: The device supports remote access. The Unique Identifier (UID) for the current device can be found within the SSKCloud App under Settings > Remote Access > UID of Current Device.
• Internet Connection Options:
  • Wired: Connect the hard drive directly to a router using a LAN cable.
  • Wireless Bridge: In the SSKCloud App, navigate to Settings > Internet Connection > Hotspot, choose the desired Wi-Fi network, and enter the password.
• Computer Access (SAMBA): The SSKCloud latest software simplifies SAMBA access, eliminating the need to manually enter IP addresses, usernames, and passwords. Users should use the "SSKCloud Software—Samba Management" feature. If access issues persist, users are advised to adjust advanced sharing settings on their computer (Network and Sharing Center > Advanced sharing settings) to "Turn on network discovery" and "Turn on file and printer sharing," then retry Samba Management.
• Static IP Address Configuration: While the App or Webpage might not successfully set a static IP, users can achieve this through their router's facility. This typically involves accessing the router's settings (e.g., Router LAN IP address, DHCP server settings) and configuring a static IP address binding based on the device's MAC address.

Maintenance Features

• Factory Reset: If a password is forgotten, the device can be restored to factory settings by pressing the "RESET" button for more than 10 seconds while the power is on. This process will clear the password and network settings but will not result in data loss. The device LED will turn off and then on again, indicating a successful reset.
• Firmware Upgrade: The device features automatic firmware updates when connected to the network. Users will receive an upgrade reminder when new firmware is available. In case of update failure, users are advised to contact support.
• Cache Management: The SSKCloud App can consume significant phone storage due to cached data. Users can clear this data by navigating to SSKCloud App > Settings > System Settings > Remove cache. This action will free up phone storage space.
• Software Download: The SSKCloud Software for computers can be downloaded from the official SSK website (www.ssk.cn/en) under Menu > Support > Download Center. Downloaded software is compressed and requires unzipping before installation.
• Support: For unresolved issues, users can contact support via email at support@ssk.cn.

SSK SSM-F200 Specifications

General

Brand	SSK
Model	SSM-F200
Category	Storage
Language	English