StarTech.com USB32HD2 User Manual

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The Desired Output Resolution is Not Available
If the USB Display Adapter is spec’d to support the desired
resolution, this issue typically indicates that there is not enough
bandwidth available for the USB Display Adapter to establish
maximum performance.
To resolve this issue:
1. Ensure that the USB port, that the USB Display Adapter is
connected to, supports 5Gbps or faster. USB 480Mbps (USB
2.0) ports do not supply enough bandwidth for the USB
Display Adapter to achieve full performance.
2. Review the maximum supported resolution for this USB
Display Adapter available on the Product Diagram (p. 3)
section of this manual.
The USB Display Adapter Does Not Work With a USB-A to
USB-C Adapter
While properly pinned USB-A to USB-C Adapters will work with
this USB Video Adapter, many of these USB-A to USB-C Adapters
will drop pins which can prevent the USB Video Adapter from
establishing a proper connection with the Host Computer.
To resolve this issue:
It’s recommended that a direct USB-C Video Adapter be used,
such as the StarTech.com 107B-USBC-HDMI, instead of a USB-A
Video Adapter.

StarTech.com USB32HD2 Specifications

General

Chipset	Trigger T6-688SL, Silicon Image - Sil9136-3
DVI output	No
HDMI output	Yes
USB version	3.2 Gen 1 (3.1 Gen 1)
Internal memory	64 MB
USB connector type	USB Type-A
USB connector gender	Male
Audio output channels	2.0 channels
Maximum resolution (HDMI)	3840 x 2160 pixels
Number of displays supported	2
Supported graphics resolutions	640 x 480 (VGA), 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 768 (WXGA), 1280 x 800, 1366 x 768, 1400 x 1050 (SXGA+), 1600 x 1200 (UXGA), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2048 x 1152, 3840 x 2160
Sustainability certificates	CE, RoHS
Minimum RAM	4096 GB
Minimum processor speed	2.4 GHz
Minimum processor family	Core i5
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Storage temperature (T-T)	-20 - 75 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	0 - 85 %
Product color	Black
Housing material	Plastic
USB cable length	0.25 m
Master (outer) case width	310 mm
Master (outer) case height	430 mm
Master (outer) case length	445 mm
Harmonized System (HS) code	84733020
Quantity per master (outer) case	40 pc(s)

Weight and Dimensions

Depth	315 mm
Width	66 mm
Height	15 mm
Weight	56 g
Package depth	207 mm
Package width	144 mm
Package height	38 mm
Package weight	184 g