20
Troubleshooting
Dear Client,
Thank you for buying this STEBA product. The following table will help you with
problems that may occur when using your device. For many problems there is a sim-
ple solution, because not everything that appears like a malfunction must be serious.
Please check the following list before contacting our customer service.
Problem Reason Suggestion
Device does not
work
∙ It is not connected ∙ Plug in the device
∙ The timer is not set ∙ Set the timer to the desired
time
The food is not
cooked
∙ Too little temperature
∙ Too little time
∙ Too much food
∙ Increase temperature and
time and use less food
The food is cooked
uneven
∙ Turn the food into the bas-
ket after half of the time
The snacks are not
crispy
∙ You may used food which is
suitable for deep frying
∙ Use snacks suitable for
ovens or put some oil to
the food
The pot cannot
be placed into the
device
∙ Too much food in the
basket
∙ The basket is not placed
correctly into the pot
∙ The basket is jammed into
the pot
∙ Place the basket correctly
into the pot
The device smol-
ders
∙ You may used oily food ∙ Wipe out the pot or dab
off the food
Fresh fries are not
crispy
∙ The crispness depends on
how much water or oil is on
the fries
∙ Dry the fries before adding
some oil
∙ Cut the fries a little thinner
∙ Not enough oil
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