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Problems Probable cause Solutions Qualification
The engine lacks
of power
The air filter is dirty
Clean it or replace it by
a new one
CUSTOMER
The spark plug is dirty
Remove and clean the
electrode with a spark
plug brush (iron bristle
brush)
CUSTOMER
The gasoline filer is
blocked
Replace it by a new one
AFTER SALES
SERVICE
The carburetor speed
screw is not well adjusted
Resume the carburetor
setting procedure from
the beginning
AFTER SALES
SERVICE
No advancement
The advancement system
does not work
Check the self
propelled cable
AFTER SALES
SERVICE
The advancement system
does not work
Change the self
propelled gearbox
AFTER SALES
SERVICE
Advancement
doesn't stop
The advancement system
does not stop
Change the self
propelled gearbox
AFTER SALES
SERVICE
Unwanted smoke
The sealing between
gasoline and oil tank is no
Replace the motor by a
new one
AFTER SALES
SERVICE
Vibration
Nuts / screws are not
well tight
Screw the nut(s) /
screw(s)
CUSTOMER
7.6 FATAL CIRCUMSTANCES: CRITICAL ISSUES
Problems Solutions
The machine smokes during operation
Immediately stop the machine, then speak
to service center
8. END OF LIFE
Electrical products should not be discarded with household products. Used electrical
products must be collected separately and disposed of at collection points provided for
this purpose. Talk with your local authorities or dealer for advice on recycling.
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9. WARRANTY
9.1 STERWINS WARRANTY
STERWINS products are designed according to the highest quality standards for products
intended for the consumer market. This sale warranty covers a period of 5 years as of the date
of purchase of the product. This warranty covers all defects in materials and workmanship:
missing parts and elements, and damage occurring under normal use circumstances. Repair
and replacement of parts do not lead to an extension of the initial warranty period. You must
be able to provide proof of the purchase for this product and the date of purchase. Warranty
coverage is limited to the value of this product.
9.2 WARRANTY EXCLUSIONS
This warranty does not cover problems nor incidents resulting from incorrect use of the
product. The following items are not covered by warranty:
→ The tool have been used incorrectly
→ Damage occurring upon transporting or setting up this product
→ Repairs and/or change of parts carried out by a third party
→ Damage caused by external factors or foreign objects such as sand or stones
→ Damage resulting from non-compliance with the safety and usage instructions
→ The tool have been disassembled or opened
→ The tool have been in a wet environment (dew, rain, submerged in water...)
→ The tool has been used for professional purpose
→ The tool has been exposed to a temperature out of the range specified in chapter "storage"
The product must be used under normal usage circumstances, and for non-professional
purposes. Therefore, excluded from this warranty are products used by gardening companies,
In the event of a problem or defect, you should first always consult your Sterwins dealer. In
most cases, the Sterwins dealer will be able to solve the problem or correct the defect. Keep
your invoice or your receipt: these documents will be requested upon processing any claims.
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