STIEBEL ELTRON TEMPRA 36 PLUS - Troubleshooting; Spare Parts

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Spare parts11
Model No. Spare part
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1 2 3 4 5 6 7
Safety thermal
cut out
Flow sensor Electronic control
unit
Housing Electronic setpoint
selector
Motor-operated
valve
Heating system
TEMPRA 12 286369 286461 286366 286356 286359 --- 286360
TEMPRA 15 286369 286461 286365 286356 286359 --- 286361
TEMPRA 20 286369 286461 286844 286356 286359 --- 286362
TEMPRA 24 286369 286461 286367 286356 286359 --- 286364
TEMPRA 12 Plus 286369 286461 286375 286370 286372 220502 286360
TEMPRA 15 Plus 286369 286461 286377 286370 286372 220502 286361
TEMPRA 20 Plus 286369 286461 286845 286370 286372 220502 286362
TEMPRA 24 Plus 286369 286461 286376 286370 286372 220502 286364
TEMPRA 29 Plus 286369 286461 286378 286370 286372 220502 286373
TEMPRA 36 Plus 286369 286461 286379 286370 286372 220502 286374
Troubleshooting10
Symptom Possible cause Solution
No hot water – circuit breakers off
– safety thermal cut-out tripped
– not enough flow rate to activate unit
– turn circuit breakers on
– reset safety thermal cut-out
– clean filter screen at unit
– clean faucet aerator or shower head
Not enough hot water – filter screen clogged – clean filter screen at unit
Water not hot enough – water flow rate too high
– voltage too low
– reduce water flow rate until power light on front
cover stops blinking
– supply correct voltage to unit
If you are not able to resolve a problem please contact us toll free at 800-582-8423 before removing the unit from the wall.
STIEBEL ELTRON is happy to provide technical assistance. In most instances, we can resolve the problem over the phone.
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