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21 Troubleshooting Guide
21.1 Chain Saw
21 Troubleshooting Guide
Always disconnect the chain saw from the power supply before carrying out any inspection, cleaning or maintenance.
Condition Possible Cause Remedy
Chain saw cuts out during
operation.
The chain saw was accidentally disconnected
from the power supply.
► Reconnect the chain saw to the power
supply.
The GFCI has interrupted the electrical circuit. ► Reset the GFCI.
The electrical outlet is secured with less than
16 A.
► Use a properly secured power supply.
The overload cutout was activated. ► Clean the saw chain.
► Properly tension the saw chain.
► Reset the overload cutout.
► Switch the chain saw back on.
Chain saw does not start
when switched on.
The chain saw was accidentally disconnected
from the power supply.
► Reconnect the chain saw to the power
supply.
The GFCI has interrupted the electrical circuit. ► Reset the GFCI.
The electrical outlet is secured with less than
16 A.
► Use a properly secured power supply.
The chain brake is engaged. ► Disengage the chain brake.
► Switch the chain saw back on.
The saw chain is tensioned too tight. ► Properly tension the saw chain.
The guide bar sprocket is blocked. ► Spray the guide bar sprocket with resin
remover.
During sawing it smokes
or smells burnt.
The saw chain is not or improperly sharpened. ► Properly sharpen the saw chain.
Working technique is not correct. ► Seek help from a professional.
The chain lubrication mechanism is operating
inefficiently or not functioning.
► Have the saw chain lubrication mechanism
checked by an authorized STIHL servicing
dealer.