Stormshield SN200 - User Manual

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Overview

Function Description
Important Technical Specifications (Data Storage Mediums)
Usage Features (Dismantling Procedures)
Maintenance Features (Safety and Recycling)

This document outlines the "Secure Return Option" for Stormshield Network Security products, which allows users to remove and retain the data storage medium under specific conditions for confidentiality reasons. It details the procedures for dismantling various Stormshield Network appliances to access and remove their data storage components.

Function Description:

The Secure Return Option is a service offered by Stormshield that enables customers to maintain control over their sensitive data by allowing them to keep the data storage medium when returning a Stormshield Network product. This is particularly important for organizations with strict data confidentiality requirements. The document provides step-by-step instructions for safely removing these storage components from a wide range of Stormshield Network appliances.

Important Technical Specifications (Data Storage Mediums):

The data storage medium varies depending on the Stormshield Network product model:

SN150: Data is stored in Flash memory, specifically a micro SD card format, installed on the motherboard.
SN200 and SN300: Data is stored on an internal Flash module.
SN160(W), SN210(W), and SN310: Data is stored on an internal Flash module.
SN500 and SN700: Data is stored on an internal hard disk.
SN510, SN710, and SN910: Data is stored on an internal hard disk.
SN900: Data is stored on an internal hard disk.
SN2000 and SN3000: Data is stored on one or two SSDs accessible from the front panel, with additional data on an internal flash module.
SN2100 and SN3100: Data is stored on one or two SSDs accessible from the front panel, with additional data on an internal flash module. The SN3100 may also be equipped with a TPM (Trusted Platform Module).
SN6000: Data is stored on two SSDs accessible from the rear panel, with additional data on an internal SSD.
SN6100: Data is stored on two SSDs accessible from the front panel, with additional data on an internal flash module.
SNi20: Data is stored on a SATADOM and potentially a TPM (Trusted Platform Module).
SNi40: Data is stored on an internal hard disk (SSD).

Usage Features (Dismantling Procedures):

The document provides detailed instructions for dismantling each product to access the data storage medium. Common steps across various models include:

Unscrewing covers: Typically involves Phillips head screws, often black countersunk screws.
Removing warranty stickers: This action is explicitly mentioned as tearing the warranty sticker, indicating that this procedure is intended for end-of-life or return scenarios where warranty voidance is acceptable.
Opening the appliance: Often involves sliding the cover backward or pushing it towards the back.
Locating the storage medium: Specific locations are described for each model (e.g., micro SD card on the motherboard, internal Flash module, internal hard disk, front/rear accessible SSDs, SATADOM).
Removing adhesive strips: Used to secure some storage components.
Unplugging connectors: Such as SATA connectors or power plugs for hard disks/SSDs.
Unscrewing fastening screws: To release the storage medium or its support.
Extracting modules/disks: Involves pulling gently, often perpendicular to the motherboard, or sliding trays.
Using specialized tools: For SN900, a flat wrench is needed to keep hex spacers in place. For SNi20, a 5mm hex socket is required for gold-colored spacers.

Maintenance Features (Safety and Recycling):

Operator Training: Operations described must only be performed by trained operators instructed by the user.
Safety Precautions: Before any intervention, operators must ensure the product is physically disconnected from the mains power supply and that all precautions for an ESD-safe (ElectroStatic Discharge) environment have been taken.
Recycling: If the storage medium is approaching the end of its life cycle, operators are responsible for complying with existing recycling regulations.
Required Tools: A set of Phillips screwdrivers, a small flat screwdriver, and a set of spanners for hex spacers are listed as necessary tools. Specific models may require additional tools like a flat wrench or a 5mm hex socket.
Reassembly: Instructions for reassembling the product are provided in reverse order of the dismantling steps, ensuring that components like screws and supports are correctly re-fastened. For some models, it's explicitly stated that the screw of the Flash module should remain outside the chassis during reassembly.