Stormshield SN310 - User Manual

TECHNICAL NOTE
STORMSHIELD NETWORK SECURITY
SECURE RETURN OPTION
Product concerned: SN150, SN160(W), SN200, SN210(W), SN300, SN310, SN500, SN510, SN700,
SN710, SN900, SN910, SN2000, SN2100, SN3000, SN3100, SN6000, SN6100, SNi20 and SNi40
Document last updated: August 1, 2022
Reference: sns-en-secure_return_option_technical_note

Summary

SN150 Dismantling and Assembling

SN150 Dismantling Procedure

Procedure to access and remove the micro SD card from the SN150.

SN150 Assembling Procedure

Procedure to reassemble the SN150 after storage medium removal.

SN200 and SN300 Dismantling and Assembling

SN200;SN300 Dismantling Procedure

Steps to extract the internal Flash module from SN200 and SN300 units.

SN200;SN300 Assembling Procedure

Procedure to reassemble SN200 and SN300 after Flash module extraction.

SN160(W), SN210(W), SN310 Dismantling and Assembling

SN160;SN210;SN310 Dismantling Procedure

Procedure to access and extract the internal Flash module from SN160/SN210/SN310.

SN160;SN210;SN310 Assembling Procedure

Procedure to reassemble SN160/SN210/SN310 after Flash module extraction.

SN500 and SN700 Dismantling and Assembling

SN500;SN700 Dismantling Procedure

Procedure to remove cover and retrieve the hard disk from SN500/SN700.

SN500;SN700 Assembling Procedure

Procedure to reassemble SN500/SN700 after hard disk retrieval.

SN510, SN710, SN910 Hard Disk Dismantling

SN510;SN710;SN910 Dismantling Procedure

Steps to remove cover, brackets, and unplug SATA/power connectors to extract the hard disk.

SN510, SN710, SN910 Hard Disk Assembling

SN510;SN710;SN910 Assembling Procedure

Procedure to reassemble SN510, SN710, SN910 after hard disk retrieval.

SN900 Hard Disk Dismantling

SN900 Dismantling Procedure

SN900 Hard Disk Assembling

SN900 Assembling Procedure

SN2000 and SN3000 SSD;Flash Module Dismantling

SN2000;SN3000 Dismantling Procedure

SN2000 and SN3000 Assembly

SN2000;SN3000 Assembling Procedure

SN2100 and SN3100 SSD;Flash Module Dismantling

SN2100;SN3100 Dismantling Procedure

SN2100 and SN3100 Assembly

SN2100;SN3100 Assembling Procedure

SN6000 SSD Dismantling

SN6000 Dismantling Procedure

SN6000 SSD Assembling

SN6000 Assembling Procedure

SN6100 SSD;Flash Module Dismantling

SN6100 Dismantling Procedure

SN6100 Assembly

SN6100 Assembling Procedure

SNi20 Dismantling

SNi20 Dismantling Steps

SNi20 SATADOM and Motherboard Removal

SNi20 SATADOM Unplugging

SNi20 Motherboard Removal

SNi20 TPM and Reassembly

SNi20 TPM Removal

SNi20 Reassembly

SNi40 Dismantling - Bracket Removal

SNi40 Bracket Removal

SNi40 Upper Section and Disk Connector

SNi40 Screw Removal

SNi40 Hard Disk Connector Unplug

SNi40 Hard Disk Support and Removal

SNi40 Hard Disk Support Screws

SNi40 Hard Disk Removal and Reassembly

SNi40 Hard Disk Removal

SNi40 Reassembly

Overview

1. Function Description
2. Important Technical Specifications (Data Storage Mediums)
3. Usage Features (Dismantling Procedures)
4. Maintenance Features (Safety and Recycling)

This document outlines the "Secure Return Option" for Stormshield Network Security products, which allows users to remove and retain the data storage medium under specific conditions for confidentiality reasons. It details the procedures for dismantling various Stormshield Network appliances to access and remove their data storage components.

Function Description:

The Secure Return Option is a service offered by Stormshield that enables customers to maintain control over their sensitive data by allowing them to keep the data storage medium when returning a Stormshield Network product. This is particularly important for organizations with strict data confidentiality requirements. The document provides step-by-step instructions for safely removing these storage components from a wide range of Stormshield Network appliances.

Important Technical Specifications (Data Storage Mediums):

The data storage medium varies depending on the Stormshield Network product model:

• SN150: Data is stored in Flash memory, specifically a micro SD card format, installed on the motherboard.
• SN200 and SN300: Data is stored on an internal Flash module.
• SN160(W), SN210(W), and SN310: Data is stored on an internal Flash module.
• SN500 and SN700: Data is stored on an internal hard disk.
• SN510, SN710, and SN910: Data is stored on an internal hard disk.
• SN900: Data is stored on an internal hard disk.
• SN2000 and SN3000: Data is stored on one or two SSDs accessible from the front panel, with additional data on an internal flash module.
• SN2100 and SN3100: Data is stored on one or two SSDs accessible from the front panel, with additional data on an internal flash module. The SN3100 may also be equipped with a TPM (Trusted Platform Module).
• SN6000: Data is stored on two SSDs accessible from the rear panel, with additional data on an internal SSD.
• SN6100: Data is stored on two SSDs accessible from the front panel, with additional data on an internal flash module.
• SNi20: Data is stored on a SATADOM and potentially a TPM (Trusted Platform Module).
• SNi40: Data is stored on an internal hard disk (SSD).

Usage Features (Dismantling Procedures):

The document provides detailed instructions for dismantling each product to access the data storage medium. Common steps across various models include:

• Unscrewing covers: Typically involves Phillips head screws, often black countersunk screws.
• Removing warranty stickers: This action is explicitly mentioned as tearing the warranty sticker, indicating that this procedure is intended for end-of-life or return scenarios where warranty voidance is acceptable.
• Opening the appliance: Often involves sliding the cover backward or pushing it towards the back.
• Locating the storage medium: Specific locations are described for each model (e.g., micro SD card on the motherboard, internal Flash module, internal hard disk, front/rear accessible SSDs, SATADOM).
• Removing adhesive strips: Used to secure some storage components.
• Unplugging connectors: Such as SATA connectors or power plugs for hard disks/SSDs.
• Unscrewing fastening screws: To release the storage medium or its support.
• Extracting modules/disks: Involves pulling gently, often perpendicular to the motherboard, or sliding trays.
• Using specialized tools: For SN900, a flat wrench is needed to keep hex spacers in place. For SNi20, a 5mm hex socket is required for gold-colored spacers.

Maintenance Features (Safety and Recycling):

• Operator Training: Operations described must only be performed by trained operators instructed by the user.
• Safety Precautions: Before any intervention, operators must ensure the product is physically disconnected from the mains power supply and that all precautions for an ESD-safe (ElectroStatic Discharge) environment have been taken.
• Recycling: If the storage medium is approaching the end of its life cycle, operators are responsible for complying with existing recycling regulations.
• Required Tools: A set of Phillips screwdrivers, a small flat screwdriver, and a set of spanners for hex spacers are listed as necessary tools. Specific models may require additional tools like a flat wrench or a 5mm hex socket.
• Reassembly: Instructions for reassembling the product are provided in reverse order of the dismantling steps, ensuring that components like screws and supports are correctly re-fastened. For some models, it's explicitly stated that the screw of the Flash module should remain outside the chassis during reassembly.

Stormshield SN310 Specifications

General

Brand	Stormshield
Model	SN310
Category	Firewall
Language	English