Stormshield SN910 - User Manual

Other manuals for Stormshield SN910

Product Presentation And Installation66 pages

Installation Instructions59 pages

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Summary

Introduction to Secure Return Option

Environment and Safety Precautions

Operator Training and Safety Warnings

Specifies that operations must be performed by trained personnel and outlines safety requirements like disconnection from power and ESD safety.

End-of-Life Recycling Compliance

Operator's duty to comply with recycling regulations for storage media reaching end-of-life.

Tools Required for Disassembly

Lists necessary tools including Phillips screwdrivers, a small flat screwdriver, and spanners for hex spacers.

SN150 Secure Return Option

SN150 Dismantling Procedure

Step-by-step guide to open the SN150 appliance and remove the micro SD card.

SN150 Reassembly Procedure

Steps to reassemble the SN150 appliance after removing the storage medium.

SN200 and SN300 Secure Return Option

SN200;SN300 Dismantling Procedure

Guide to open SN200/SN300 and extract the internal Flash module.

SN200;SN300 Reassembly Procedure

Instructions for reassembling SN200/SN300 after Flash module removal.

SN160(W), SN210(W), SN310 Secure Return Option

SN160;SN210;SN310 Dismantling

Procedure to dismantle SN160(W), SN210(W), SN310 and extract the internal Flash module.

SN160;SN210;SN310 Reassembly

Steps to reassemble SN160(W), SN210(W), SN310 after storage medium removal.

SN500 and SN700 Secure Return Option

SN500;SN700 Dismantling

Guide to open SN500/SN700 and retrieve the internal hard disk.

SN500;SN700 Reassembly

Instructions for reassembling SN500/SN700 after hard disk removal.

SN510, SN710, SN910 Secure Return Option

SN510;SN710;SN910 Dismantling

Procedure to dismantle SN510, SN710, SN910 and extract the internal hard disk.

SN510;SN710;SN910 Reassembly

Instructions for reassembling SN510, SN710, SN910 after hard disk removal.

SN900 Secure Return Option

SN900 Dismantling

Procedure to dismantle SN900 and retrieve the internal hard disk.

SN900 Reassembly

Instructions for reassembling SN900 after hard disk removal.

SN2000 and SN3000 Secure Return Option

SN2000;SN3000 Dismantling

Procedure to dismantle SN2000/SN3000 and extract the internal flash module.

SN2000;SN3000 Reassembly

Instructions for reassembling SN2000/SN3000 after flash module removal.

SN2100 and SN3100 Secure Return Option

SN2100;SN3100 Dismantling

Procedure to dismantle SN2100/SN3100 and extract the internal flash module.

SN2100;SN3100 Reassembly

Instructions for reassembling SN2100/SN3100 after flash module removal.

SN6000 Secure Return Option

SN6000 Dismantling

Procedure to dismantle SN6000 and extract the SSD.

SN6000 Reassembly

Instructions for reassembling SN6000 after SSD removal.

SN6100 Secure Return Option

SN6100 Dismantling

Procedure to dismantle SN6100 and extract the internal flash module.

SN6100 Reassembly

Instructions for reassembling SN6100 after flash module removal.

SNi20 Secure Return Option

SNi20 Dismantling

Procedure to dismantle SNi20 and extract the storage medium.

SNi20 Reassembly

Instructions for reassembling SNi20 after storage medium removal.

SNi40 Secure Return Option

SNi40 Dismantling

Procedure to dismantle SNi40 and extract the hard disk.

SNi40 Reassembly

Instructions for reassembling SNi40 after hard disk removal.

Overview

Function Description
Important Technical Specifications (Data Storage Mediums)
Usage Features (Dismantling Procedures)
Maintenance Features (Safety and Recycling)

This document outlines the "Secure Return Option" for Stormshield Network Security products, which allows users to remove and retain the data storage medium under specific conditions for confidentiality reasons. It details the procedures for dismantling various Stormshield Network appliances to access and remove their data storage components.

Function Description:

The Secure Return Option is a service offered by Stormshield that enables customers to maintain control over their sensitive data by allowing them to keep the data storage medium when returning a Stormshield Network product. This is particularly important for organizations with strict data confidentiality requirements. The document provides step-by-step instructions for safely removing these storage components from a wide range of Stormshield Network appliances.

Important Technical Specifications (Data Storage Mediums):

The data storage medium varies depending on the Stormshield Network product model:

SN150: Data is stored in Flash memory, specifically a micro SD card format, installed on the motherboard.
SN200 and SN300: Data is stored on an internal Flash module.
SN160(W), SN210(W), and SN310: Data is stored on an internal Flash module.
SN500 and SN700: Data is stored on an internal hard disk.
SN510, SN710, and SN910: Data is stored on an internal hard disk.
SN900: Data is stored on an internal hard disk.
SN2000 and SN3000: Data is stored on one or two SSDs accessible from the front panel, with additional data on an internal flash module.
SN2100 and SN3100: Data is stored on one or two SSDs accessible from the front panel, with additional data on an internal flash module. The SN3100 may also be equipped with a TPM (Trusted Platform Module).
SN6000: Data is stored on two SSDs accessible from the rear panel, with additional data on an internal SSD.
SN6100: Data is stored on two SSDs accessible from the front panel, with additional data on an internal flash module.
SNi20: Data is stored on a SATADOM and potentially a TPM (Trusted Platform Module).
SNi40: Data is stored on an internal hard disk (SSD).

Usage Features (Dismantling Procedures):

The document provides detailed instructions for dismantling each product to access the data storage medium. Common steps across various models include:

Unscrewing covers: Typically involves Phillips head screws, often black countersunk screws.
Removing warranty stickers: This action is explicitly mentioned as tearing the warranty sticker, indicating that this procedure is intended for end-of-life or return scenarios where warranty voidance is acceptable.
Opening the appliance: Often involves sliding the cover backward or pushing it towards the back.
Locating the storage medium: Specific locations are described for each model (e.g., micro SD card on the motherboard, internal Flash module, internal hard disk, front/rear accessible SSDs, SATADOM).
Removing adhesive strips: Used to secure some storage components.
Unplugging connectors: Such as SATA connectors or power plugs for hard disks/SSDs.
Unscrewing fastening screws: To release the storage medium or its support.
Extracting modules/disks: Involves pulling gently, often perpendicular to the motherboard, or sliding trays.
Using specialized tools: For SN900, a flat wrench is needed to keep hex spacers in place. For SNi20, a 5mm hex socket is required for gold-colored spacers.

Maintenance Features (Safety and Recycling):

Operator Training: Operations described must only be performed by trained operators instructed by the user.
Safety Precautions: Before any intervention, operators must ensure the product is physically disconnected from the mains power supply and that all precautions for an ESD-safe (ElectroStatic Discharge) environment have been taken.
Recycling: If the storage medium is approaching the end of its life cycle, operators are responsible for complying with existing recycling regulations.
Required Tools: A set of Phillips screwdrivers, a small flat screwdriver, and a set of spanners for hex spacers are listed as necessary tools. Specific models may require additional tools like a flat wrench or a 5mm hex socket.
Reassembly: Instructions for reassembling the product are provided in reverse order of the dismantling steps, ensuring that components like screws and supports are correctly re-fastened. For some models, it's explicitly stated that the screw of the Flash module should remain outside the chassis during reassembly.