Structural Concepts Oasis B22.6817 - TROUBLESHOOTING - to be PERFORMED by TRAINED SERVICE PROVIDER ONLY - PAGE 1 of 3

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CONDITION TROUBLESHOOTING
Case Not
Lining Up
See INSTALLATION section in this User Manual for instructions on properly aligning
case (alongside other cases) and adjusting levelers.
Water Is On
The Floor
Caution! Water on flooring can cause much damage! Until cause is determined (and
repaired), follow these procedures:
• Use wet-dry vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drain into. Swap out regularly until case has completely
drained.
Check that the drain trap is free of debris.
Check that the drain hose is correctly positioned over condensate pan (or floor drain, for
remote units).
Check store conditions.
• To prevent condensation in NSF/ANSI Type I environments, maximum conditions are
to be 55% relative humidity / 75° Fahrenheit.
• For NSF/ANSI Type II environments, maximum conditions are to be 55% relative
humidity / 80° Fahrenheit.
• If you are unsure if your unit is classified as NSF/ANSI Type I or Type II, see tag next
to serial label on your case.
Check condensate pan float for proper operation (electric condensate trays).
Check that condensate pan is properly plugged in or connected.
Caution! Condensate pan may be malfunctioning. If so, water will overflow pan and
seep onto flooring causing damage! Until condensate pan is functioning (or is replaced),
follow these procedures:
• Use wet vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drain into. Swap out regularly until case has
completely drained.
Caution! Disruption of power can cause water to overflow pan and seep onto flooring
causing damage! Check that power to case is constant. Until power is restored, follow
these procedures:
• Use wet-dry vacuum (or mop & bucket) to remove standing water.
• Use ‘catch pans’ for water to drainage. Swap out regularly until drainage of case is
complete (or until power is restored).
• When power to case is restored, condensate pan should function properly and water
will no longer overflow onto flooring.
Caution! Wicking material (if any) on your particular hot gas loop condensate tray may
be dirty or worn and need replacement.
• Slide condensate package out from under unit.
• After refrigeration system has been carefully slid out, replace wicking material with
new. If wicking material is not available, contact Structural Concepts. See toll-free
number at last page of this operating manual.
• Note: See PREVENTIVE MAINTENANCE - TO BE PERFORMED BY TRAINED
SERVICE PROVIDERS ONLY - PAGE 2 of 4 section in this User Manual for wicking
material illustration.
TROUBLESHOOTING - TO BE PERFORMED BY TRAINED SERVICE PROVIDER ONLY - PAGE 1 of 3