35 © STULZ USA – all rights reserved 11.8.22
CYBERWALL™ INSTALLATION, OPERATION AND MAINTENANCE MANUAL
• Shipping Address
• Customer’s Telephone and Fax Numbers
• Contact Name
• Unit Model No. and Serial No.
The customer is responsible for the shipping cost incurred for returning the defective part(s) back to STULZ.
Return of defective part(s) must be within 30 days at which time an evaluation of the part(s) is conducted and
if the part is found to have a manufacturing defect a credit will be issued.
When returning defective part(s) complete the Return Material Authorization Form and the address label
received with the replacement part.
Obtaining Spare/Replacement Parts
Spare and replacement parts requests are to be made through Product Support by fax (301) 6202606,
telephone (888) 5291266 or E-mail (parts@stulz-ats.com). Quotes are given for specified listed parts for a
specific unit.
STULZ accepts Visa and MasterCard. STULZ may extend credit to its customers; a credit application must be
prepared and approved (this process could take one week).
A 25% minimum restocking charge will be applied on returned stocked parts that were sold as spare/
replacement parts. If the returned part is not a stocked item, a 50% restocking charge may be applied.
Additionally a Return Material Authorization Number is required when returning parts. To receive credit for
returned repair/replacement parts, the parts must be returned to STULZ within 30 days of the purchase date.
Spare part sales over 30 days old will be considered final and the parts will remain the sole property of the
ordering party.
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