The refrigerator/freezer
is frosted up:
• Have doors been left open?
• Are doors closing and sealing
properly? (Contact your dealer
if the door is not adjusted
properly. NOTE: When
opening the freezer drawer
you may notice side to side
motion in the drawer. This
motion is normal with the
tolerance built-in to the drawer
slides. When the drawer is
closed it will automatically
adjust and close with the
proper alignment).
You hear unusual noises:
• These may be normal operating
sounds related to refrigerant
circulation, ice maker
operation, defrost cycling or
compressor operation. Noises
may be more noticeable when
door(s) are open.
Condensation forms
inside the unit:
• This is normal during periods
of higher humidity (summer)
and with frequent door
openings.
• Are doors closing and sealing
properly?
Condensation forms on the
outside of the unit:
• During periods of high
humidity some condensation
might appear on outside
surfaces. The condensation
will disappear when the
humidity drops. Meanwhile,
be sure doors are closing and
sealing properly. If
condensation persists, contact
your Sub-Zero Factory
Authorized Service Center.
The outside of the freezer
compartment heats up:
• Clean the condenser.
You need product
information:
• Call 800-222-7820 for
information on planning,
installation or product
information or e-mail us at
customerservice@subzero.com.
You need product service:
• Check the model and serial
number of your unit located on
the plate at the top of the side
frame, inside the unit, close
to the hinge. Then call your
Sub-Zero Factory Authorized
Service Center. For the location
of the Service Center in your
area, contact your dealer or
Sub-Zero Freezer Company,
Customer Service Department,
P.O. Box 44130, Madison,
WI 53744-4130, call
800-222-7820 or e-mail us at
customerservice@subzero.com.
Turn off the electricity at
the control center and wear
gloves to protect against
broken glass.
25
There’s no ice:
• Is the ice bucket in position?
• Is the ice maker turned on?
• Is "Service Noise" flashing on
the control panel, see page 24?
There’s an odor inside
the unit:
• Clean the unit thoroughly.
• Cover all food tightly.
The light bulb needs to
be replaced:
You hear occasional buzzing:
• Is water supply connected to
ice maker and turned on? If not,
turn ice maker system button
off and contact dealer for ice
maker hook-up information.