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There is an odor inside the unit
Clean the unit thoroughly.
Cover all food tightly.
L
ight bulb needs to be replaced
See Lighting Information, page 16.
You need product information
Call the Sub-Zero Customer Service Depart-
ment at 800-222-7820 or visit our website,
subzero.com, for planning, installation and
product information.
You need service
If service is necessary, maintain the quality
built into your Sub-Zero unit by calling a
Sub-Zero authorized service center.
To obtain the name and number of a
Sub-Zero authorized service center, check
the Locator section of our website,
subzero.com or call Sub-Zero Customer
Service at 800-222-7820.
When calling for service, you will need the
model and serial number of your unit. Both
numbers are listed on the product rating
plate located inside the cabinet, to the left
of the upper drawer.
TROUBLESHOOTING
Condensation forms inside the unit
This is normal during periods of higher
humidity (summer) and with frequent door
o
penings.
Are the door and drawers closing and
sealing properly?
Condensation forms outside the unit
During periods of high humidity, some
condensation may appear on the outside of
the unit. The condensation will disappear
when the humidity drops. Be sure that the
door and drawers are closing and sealing
properly. If condensation persists, contact
your Sub-Zero authorized service center.
Storage drawer is hard to close
Is the unit leveled properly?
Be sure that there are no food or packaging
items that interfere with the ice maker or
other interior components.
Note that the drawer slides in a freezer
compartment will not move as freely as in a
refrigerator compartment because of lower
temperatures.
Ice maker is not working
Does the unit have an ice maker installed?
Is the ice maker system turned on at the
contr
ol panel?
Is the ice container in the correct position
within the freezer drawer compartment?
Is the water supply for the ice maker
connected and operating pr
operly?
Ice is clumping in the ice container
Is the ice being used frequently? Discard
and allow ice to be replenished.
TROUBLESHOOTING GUIDE
Shut off power to the unit at the circuit
breaker before replacing light bulbs. Wear
protective gloves when handling bulbs.
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