Sub-Zero BI-42UFDID/O - Troubleshooting; Service Indicator Troubleshooting; Unit Operation Issues

subzero.com | 15
TROUBLESHOOTING
Troubleshooting
SERVICE INDICATOR
Indicator illuminated: Touch POWER to turn the unit off.
Verify the condenser area is clean. Touch POWER to
turn the unit on. If the indicator is still illuminated, call
Sub-Zero Customer Care at 800-222-7820.
Indicator ashing: Contact Sub-Zero Factory Certied
Service.
Indicator ashing with chime: Contact Sub-Zero Factory
Certied Service.
Indicator ashing: Replace the air purication cartridge.
Also, replace the cartridge if there is an odor inside the
unit.
Indicator ashing: Replace the water lter. Also, replace
the lter if the ice tastes bad, is discolored, ice cubes are
small, or if the water ow from the dispenser is slow.
Indicator ashing with chime: The door has been left ajar
for more than 60 seconds. Close the door.
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights in the refrigerator or freezer.
• The door/drawer may have been left ajar which has
disabled lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certied Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certied Service.
Frost, condensation, or ice build up inside the unit.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Verify the door gasket does not have rips or tears. If it
does, contact Sub-Zero Factory Certied Service.
• If icing is heavy, turn the unit off and use a hair dryer to
melt the ice. The hair dryer should be set on low and
kept moving at all times. Once the ice has melted, wipe
up any water with a cloth or paper towel.
High temperatures, the unit runs excessively or is giving
off too much heat.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Increased ambient temperatures may cause the com-
pressors to run longer.
• If the temperature display shows 38° and 0°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.