FAQS
Is it normal to see cracks in the wood?
Yes, wood is a living material that continues to respond to climate conditions, even after
being manufactured into a sauna. During normal operation, wood may crack slightly due
to changes in moisture level. These cracks may appear or disappear with the changing
seasons, but will not affect the structural integrity of the sauna.
Our saunas are shipped around the globe, and can experience slight blemishes, scratches,
or scuffs from the transit of this sauna. In most cases these blemishes on the exterior can
be concealed by using a small amount of furniture polish, oil, or other furniture treatment.
The interior blemishes, scratches, or scuffs can be either left alone, sanded, or combination
of gluing and sanding.
Please avoid any treatment containing, benzene, or a high concentration of alcohol.
However, if you detect major cracking or damage that jeopardizes the functionality of your
sauna, please submit pictures to customerservice@sunlighten.com.au.
Water-Resistant Cover
The limited warranty covers the fabric becoming unserviceable because of loss of color
or strength from normal usage and exposure conditions, including sunlight, mildew and
atmospheric chemicals. Consumer is responsible for normal care and cleaning of the fabric.
This warranty covers fabric only, and is for (1) year.**
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