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Superior Custom Series - User Manual

Superior Custom Series
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P900806-00
BRT4336TMN-B
BRT4536TMN-B
BRT4336TMP-B
BRT4536TMP-B
BRT4342TMN-B
BRT4542TMN-B
BRT4342TMP-B
BRT4542TMP-B
- Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier from a neigh-
bor’s phone. Follow the gas supplier’s instruc-
tions.
• If you cannot reach your gas supplier, call the
fire department.
- Installation and service must be performed by
a qualified installer, service agency or the gas
supplier.
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could
result in serious injury, death, or property damage.
AVERTISSEMENT:
RISQUED’INDENDIE OU D’EXPLOSION
Le non-respect Des avertissements de sécurité
pourrait d’entraîner des blessures graves, la mort
ou des dommages matériels.
- Ne pas entreposer ni utilizer d’essence ni d’autres
vapeurs ou liquides inflammables dans le voisinage
de cet appareil ou de tout autre appareil.
- QUE FAIRE SI VOUS SENTEZ UNE ODEUR DE GAZ:
• Ne pas tenter d’allumer d’appareil.
• Ne touchez à aucan interrupteur. Ne pas vous servir
des téléphones se trouvant dans le bâtiment où
vous trouvez.
• Sortez immédiatement de bâtiment.
• Appelez immédiatement votre fournisseur de
gaz depuis un voisin. Suivez les instructions du
fournisseur.
• Si vous ne pouvez rejoindre le fournisseur de gaz,
appelez le service des incindies.
- L’installation et l’entretien doivent être assurés par
un installateur ou un service d’entretien qualifié
ou par le fournisseur de gaz.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future
reference.
Installateur : Laissez cette notice avec l’appareil.
Consommateur : Conservez cette notice pour
consultation ultérieure.
Decorative Product: Not for use as a heating
appliance.
NOTICE: Fireplace is not to be operated by a
thermostat.
This appliance may be installed in an aftermarket permanently located, manufactured home (USA only) or mobile
home, where not prohibited by local codes. This appliance is only for use with the type of gas indicated on the
rating plate. This appliance is not convertible for use with other gases, unless a certified kit is used.
Cet appareil peut installé dans une maison préfabriquée (mobile) déjà installée à demeure, si les réglements
locaux le permettent. Ce appareil doit être utilisé uniquement avec le type de gaz indiqué sure la plaque
signalétique. Cet appareil ne peut être converti à d’autres gaz, sauf si une trousse de conversion est utilsée.
Installation and Operation Instructions
Models
CUS
Report No. F09-143
Ce manuel est disponible en francais, simplement en
faire la demande. Numéro de la pièce 900806-02.
P/N 900806-00 REV. G 9/2019
Custom Series Decorative B-Vent Fireplaces
Millivolt System
NOTE: DIAGRAMS AND ILLUSTRATIONS THROUGHOUT THE MANUAL ARE NOT TO SCALE.

Table of Contents

Questions and Answers

  • L
    lance37Aug 22, 2025
    What to do if the pilot light won't stay lit on my Superior Indoor Fireplace?
    • K
      Kimberly HarrisonAug 22, 2025
      If the pilot light on your Superior Indoor Fireplace won't stay lit, there could be a few reasons. First, check the wiring connections on the thermopile to the regulator valve, ensuring they are secure. Loose wiring can prevent the necessary millivolt current from reaching the regulator. Other possible causes include: * A defective regulator valve: Have a qualified technician replace the valve. * The vent damper not fully open: Ensure the vent damper is fully locked in the OPEN position.
  • S
    susan64Aug 26, 2025
    Why does my Superior Custom Indoor Fireplace produce unwanted odors?
    • H
      hoodamandaAug 26, 2025
      If your Superior Indoor Fireplace produces unwanted odors, it might be burning vapors from paint, hair spray, glues, or other similar products. Ventilate the room and avoid using these products while the fireplace is running. Other possible causes include: * Low fuel supply (for propane/LP gas): Contact your local propane/LP supplier. * Gas leak: Locate and correct any gas leaks.
  • J
    Joshua PriceAug 28, 2025
    Why is there dark residue on the logs of my Superior Custom Indoor Fireplace?
    • K
      kbutlerAug 28, 2025
      If you notice a dark residue on the logs or inside your Superior Indoor Fireplace, several factors could be responsible: * Improper log placement: Ensure the logs are correctly positioned. * Blocked air holes at the burner inlet: Clean out the air holes; repeat periodically as needed. * Blocked burner flame holes: Remove the blockage or replace the burner. * Improper venting or excessive blockage: Have the vent system inspected, including the termination cap, and remove any restrictions or obstructions. * Excessive amounts of embers and pan material: Clear excess embers until a minimum gap of 1/2" remains under the grate.
  • R
    reneejohnsonAug 31, 2025
    Why do I smell gas when my Superior Custom Indoor Fireplace control knob is OFF?
    • A
      Andrew YoungAug 31, 2025
      If you smell gas from your Superior Indoor Fireplace even when the control knob is in the OFF position, it could be due to a gas leak. Locate and correct any leaks. Another possibility is a defective control valve, which would need to be replaced.
  • E
    Elizabeth WardSep 3, 2025
    Why does the pilot light on my Superior Custom Indoor Fireplace frequently go out?
    • H
      Holly RamseySep 3, 2025
      If your Superior Indoor Fireplace pilot frequently goes out, the pilot flame may be too low, causing the safety pilot to "drop out." Clean and adjust the pilot flame to ensure maximum flame impingement on the thermopile. Another potential cause is improper venting or excessive blockage. Have the vent system inspected, including the termination cap, and remove any restrictions or obstructions.
  • J
    Joseph ReillySep 6, 2025
    Why do I smell gas during combustion in my Superior Custom?
    • J
      Joseph CardenasSep 6, 2025
      If you smell gas during combustion in your Superior Indoor Fireplace, there might be foreign matter between the control valve and burner. Take apart the gas tubing and remove any foreign matter. Another possibility is a gas leak. Locate and correct any gas leaks.
  • K
    Kyle ThomasSep 9, 2025
    What to do if there is no gas to the burner on my Superior Custom?
    • S
      Shelby SimonSep 9, 2025
      If there's no gas going to the burner of your Superior Indoor Fireplace, even though the wall switch and valve are in the ON position, the wall switch wires might be defective or too long. Check the electrical connections. Alternatively, the thermopile might not be generating enough voltage. Consult the troubleshooting steps for 'Pilot will not stay lit'.
  • A
    Andrea HoffmanSep 12, 2025
    Why does the pilot go out when the wall switch is ON on my Superior Custom Indoor Fireplace?
    • J
      John HillSep 12, 2025
      If the pilot light on your Superior Indoor Fireplace goes out when the wall switch is ON, the millivolt output on the thermopile might be too high. Replace the thermopile.
  • J
    jamesharrisonNov 15, 2025
    Why won't the spark igniter light the pilot on my Superior Indoor Fireplace?
    • J
      Joseph MccallNov 16, 2025
      If the spark igniter on your Superior Indoor Fireplace won't light the pilot even after pressing the red button repeatedly, there could be several reasons: * The igniter might be defective. Check for a spark at the electrode and pilot. If there's no spark and the electrode wire is connected properly, replace the igniter. * The pilot might be defective, or the electrode might be misaligned. Try lighting the pilot with a match. If it lights, turn off the pilot and trigger the red button again. If it lights now, the issue was likely an improper gas/air mixture, and a longer purge period is recommended. If it still doesn't light, check the gap at the electrode and pilot; it should be 1/8" for a strong spark. If the gap is correct, replace the pilot. * There might be no gas or low gas pr...
  • B
    Brian WilsonNov 18, 2025
    How to fix a pilot light that won't light on my Superior Indoor Fireplace?
    • J
      Jordan BishopNov 18, 2025
      If the pilot light on your Superior Indoor Fireplace won't light, start by checking your gas supply and ensuring the shutoff valve is open. If that's fine, the issue might be air in the gas line. Hold the regulator control valve in the PILOT position for 2 to 3 minutes to purge any air. If you smell gas, stop and wait a few minutes before trying again. Other potential causes include: * Construction debris clogging the pilot orifice: Remove any debris and dirt, and inspect and clean any other potential obstructions. * Low gas pressure: Contact your gas supplier. * Control valve knob not in the PILOT position: Refer to the pilot lighting instructions. * Kinked pilot line: Have a qualified technician replace the pilot line. * Bad valve: Replace the regulator valve. * Vent damper...

Summary

SAFETY

General Safety Warnings

General warning about consequences of improper installation, adjustment, alteration, or service.

Installation Limitations

Child Safety and Placement

Safety notice regarding supervision of children and preventing burns from hot surfaces.

Chemical Exposure Warning

Carbon Monoxide Danger

Combustion Air Requirements

Modification Warning

Installation Qualification

Pressure Testing Caution

SELECTING LOCATION

PRODUCT SPECIFICATIONS

PRE-INSTALLATION PREPARATION

Clearances

Minimum required clearances from combustibles and openings for installation.

Mantel and Wall Clearances

Framing

Transition Pipe and Collar

VENTING INSTALLATION

Checking Venting

Vent Safety Switch

INSTALLATION

Wall Switch Installation

Steps for installing a wall switch to activate the gas control valve.

Remote Control Installation

Procedure for installing the receiver for the wireless hand-held remote control.

Gas Line Hook-Up

Ember and Pan Material

Log Placement (36 Models)

Log Placement (42 Models)

Optional Combustion Air Kit

Optional Glass Door Installation

Opening Vent Damper

OPERATION

Pre-Lighting Safety

Crucial safety information to read before attempting to light the fireplace.

Lighting Instructions

Step-by-step instructions for safely lighting the fireplace pilot and main burner.

Turning Off Gas

Procedure for safely turning off the gas supply to the appliance.

INSPECTING PILOT AND BURNER FLAME PATTERNS

Pilot Assembly Inspection

Burner Flame Pattern

CLEANING AND MAINTENANCE

Pilot and Burner Cleaning

Venting System Inspection

WIRING DIAGRAM

Manually-Reset Safety Limit Switch

TROUBLESHOOTING

SERVICE HINTS

TECHNICAL SERVICE

REPLACEMENT PARTS

PARTS

ACCESSORIES

Gas Conversion Kits

Superior Custom Series Specifications

General IconGeneral
TypeIndoor Fireplace
MaterialSteel
DimensionsVaries by model
WeightVaries by model
Heat OutputUp to 40, 000 BTU
WarrantyLimited Lifetime
SeriesSuperior Custom Series

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