Why is fingerprint authentication not working on my Suprema IP Access Controller?
Fingerprint authentication might fail due to several reasons: * Your finger or the fingerprint sensor may be dirty (sweat, water, or dust). Clean both. * Your finger or the sensor might be too wet. Wipe them with a dry towel and try again. * Your finger might be too dry. Blow on your finger and try again.
What to do if fingerprint authentication is not smooth on Suprema IP Access Controllers?
If fingerprint authentication is not working smoothly, consider the following: 1. Review the fingerprint enrollment process and re-enroll your fingerprint. 2. If you have a cut on your finger, the device might misread your fingerprint. 3. If many fingerprints are enrolled, adjust the Matching Timeout and try again. 4. Authentication rates vary between fingerprints due to unique characteristics. 5. Try enrolling a different finger.
What to do if I lost my PIN for Suprema IP Access Controllers?
If you've lost your PIN: * For a normal user PIN, ask the administrator to provide it, then enter it again. * If you've lost the Admin PIN, contact the installation company for assistance.
What to do if I enter my PIN but cannot open the door using suprema BioLite N2 IP Access Controllers?
If entering your PIN doesn't open the door, please check the following: * Make sure you're entering the correct, registered PIN. * If you have changed the PIN recently, ensure you are using the latest one. * If you can't recall the PIN, ask the administrator for assistance and re-enter the provided PIN.
Why has the time become incorrect on my Suprema IP Access Controller?
The time may be incorrect because the built-in battery in BioLite N2 might have died due to a prolonged power outage. To correct the time, refer to Date & Time settings.
What to do if the Suprema IP Access Controller does not operate when power is supplied?
If the device isn't working even with power supplied: * The device might not operate if the terminal and bracket are too far apart due to the temper switch. * Check the adapter or the power cable to ensure they are functioning correctly.
What to do if the door cannot be locked when closing on Suprema IP Access Controllers?
The electric lock may be malfunctioning. Contact the installation company for an inspection.
How to regain access to Admin mode on suprema BioLite N2 IP Access Controllers after losing the Admin PIN?
Access permission in BioLite N2 is granted by the administrator, so only they can access the Admin menu. If you have lost the Admin PIN, contact the installation company.
Defines warning, caution, and note symbols used in the manual for safety information.
Guides users through the process of registering fingerprints for authentication on the device.
Details the process of adding new users, including ID, name, fingerprint, card, and PIN.
Describes how to search for and edit existing user details like card, fingerprint, PIN, and level.
Provides a method to erase all registered user data from the device at once.
Sets the schedule for various authentication methods: Fingerprint, Card, ID, and T&A.
Configures fingerprint authentication parameters like security level, timeout, and sensor sensitivity.
Configure TCP/IP parameters, IP address, DHCP, DNS, and server connection details.
Addresses common problems related to Power, PIN, Fingerprint, Door Lock, Time, and Admin Access.
General| Type | Basic access control reader |
|---|---|
| Interface | - |
| RFID reader | Yes |
| Sensor type | Optical sensor |
| Log capacity | 1000000 |
| Product color | Black |
| RFID frequency | 13.56 MHz |
| Number of users | 10 user(s) |
| Recommended usage | Outdoor |
| Access code reader | No |
| Authentication type | Access chip/card, Biometric |
| Number of templates | 3 |
| Keypad number of keys | 14 |
| Verification (1:1) time | 10000 s |
| Access chip/card reader type | Contactless |
| International Protection (IP) code | IP65, IP67 |
| RS-485 ports | 1 |
| PC connection | RS-485 |
| Ethernet LAN data rates | 10, 100 Mbit/s |
| Flash memory | 4 GB |
| Processor frequency | 1200 MHz |
| Display type | TFT-LCD |
| Display diagonal | 1.77 \ |
| DC voltage range | 12 - 12 V |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | -20 - 50 °C |
| Storage relative humidity (H-H) | 0 - 90 % |
| Operating relative humidity (H-H) | 0 - 80 % |
Weight and Dimensions| Depth | 44 mm |
|---|---|
| Width | 58 mm |
| Height | 190 mm |
| Weight | 255 g |
| Mounting bracket weight | 57 g |
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