Why fingerprint recognition is not working on my Suprema Touch terminals?
If fingerprint recognition isn't working on your Suprema Touch terminals, check for sweat, water, or dust on your finger or the fingerprint sensor and wipe it clean. If that doesn't work, try again after drying both with a dry cloth. If your finger is too dry, try blowing on it gently before attempting again.
What to do if I cannot open the door with my PIN on Suprema Touch terminals?
If you can't open a locked door after entering your PIN and pressing OK on your Suprema Touch terminals, first verify that you're entering the registered PIN correctly. Also, check if the PIN has been recently changed. If you still can't access, contact your administrator to change the PIN.
How to recover lost PIN on Suprema Touch terminals?
If you've lost your PIN for Suprema Touch terminals, contact your administrator to reset it and then enter the PIN again. If it's an administrator's PIN that's lost, you'll need to contact your installer for assistance.
Why does fingerprint recognition often fail on Suprema Touch terminals even after successful enrollment?
If fingerprint recognition fails too often on your Suprema Touch terminals after successful enrollment: 1. Refer to ‘How to Register Fingerprints’, and then enroll the fingerprint again. 2. Since recognition rates vary with fingerprint characteristics, try enrolling another fingerprint. 3. If many fingerprints are enrolled, adjust the Matching Timeout setting and try again. 4. Note that an injured finger might be mistaken for someone else's.
What to do if Suprema Touch terminals do not work when power is on?
If your Suprema Touch terminals aren't working even when powered on: * If the terminal is detached from the bracket, the tamper switch might be the cause. * Check the adapter and power connection cable to ensure they are properly connected.
How to turn on the fingerprint sensor on Suprema Touch terminals?
If the fingerprint sensor on your Suprema Touch terminals isn't turning on, it might be due to the Sensor Mode being set to Auto On. In this mode, the sensor activates only when a finger is detected. To keep the sensor on continuously, navigate to AUTHENTICATION > Fingerprint > Sensor Mode and select Always On.
Why is the time incorrect on my Suprema Touch terminals?
Even though Suprema Touch terminals include an internal battery, the time could become incorrect if the system hasn't been powered for a long time, leading to battery discharge. Refer to Date & Time to adjust the time.
What to do if the lock does not work when the door is closed on Suprema Touch terminals?
If the lock isn't working when the door is closed on your Suprema Touch terminals, the electric lock itself may have a problem. It's recommended to have your installer examine it.
Explains instructional icons and provides initial installation/operation safety warnings.
Provides safety precautions for installing the product regarding power supply and environment.
Detailed safety guidelines for installation and operation, covering environment and handling.
Additional operational safety warnings and safety advice for the RTC battery.
Lists and illustrates all included components in the BioStation 2 package.
Details the names and functions of the device's physical components.
Explains the connections for various components and interfaces.
Details pin assignments and color coding for Power, Relay, and RS-485 cables.
Details pin assignments and color coding for TTL, Wiegand, and Intercom cables.
Provides instructions and tips for accurate fingerprint enrollment and recognition.
Explains how to access all device menus and the Quick Menu for faster access.
Detailed steps for adding new users and their credentials like ID, PIN, and fingerprint.
Steps to edit existing user details and procedures to delete users.
How to check the number of registered users, fingerprints, and cards.
Setting schedules for fingerprint and card authentication methods.
Setting schedules for ID-based authentication methods.
How to register and configure Time & Attendance modes.
Adjusting settings for fingerprint authentication like security level, sensitivity, and speed.
Changing theme, background, backlight, and menu timeouts.
Configuring volume, voice instructions, and device language.
Setting and synchronizing the device's date and time accurately.
Setting daylight saving time and defining user ID formats.
Managing user data and upgrading firmware via USB memory.
Instructions on restarting the device and restoring factory default settings.
Configuring relay, intercom, and secure tamper settings for access control and security.
Viewing device identification details and checking memory usage.
Configuring network parameters like IP address, port, DHCP, and wireless settings.
Configuring connection modes, server URL, IP, and port for BioStar 2.
Configuring RS-485 communication mode and baud rate.
Setting conditions to search logs and procedures to delete all log entries.
Checking the current status and capacity of log usage on the device.
Solutions for common problems related to power, PIN entry, and fingerprint recognition.
Specifications for biometric, RF options, CPU, memory, and general device features.
Specifications for operating conditions, dimensions, IP rating, capacity, and fingerprint details.
Specifications for interfaces, connectivity options, and electrical characteristics.
Details on FCC compliance and the EU Declaration of Conformity (CE).
Legal disclaimers regarding product use, warranties, and copyright information.
Information on open-source software, including the GNU General Public License text.
Outlines license terms, definitions, source code, and basic permissions.
Terms for distributing verbatim and modified software versions.
Terms for distributing object code, non-source forms, and additional permissions.
Conditions for license termination and information on revised license versions.
Details on license acceptance, downstream recipients, and patent licenses.
Interpretation of warranty/liability sections and limitations of liability.
The full text of the GNU Lesser General Public License (LGPL).
LGPL terms for object code, combined works, and combining libraries.
The full text of the OpenSSL license and its conditions.
The original SSLeay license terms and conditions.
General| Display type | LCD |
|---|---|
| Built-in display | Yes |
| Display diagonal | 2.8 \ |
| Type | Basic access control reader |
| Log capacity | 3000000 |
| Certification | CE, FCC, KC |
| Product color | Black, Grey |
| Carrier frequency | 125 kHz |
| Authentication type | Biometric, Password |
| Number of templates | 40000 |
| Access chip/card reader | No |
| International Protection (IP) code | IP65 |
| RS-485 ports | 1 |
| Supported network protocols | TCP/IP |
| DC voltage range | 12 - 12 V |
| Processor frequency | 1000 MHz |
| Sustainability certificates | RoHS |
| Operating temperature (T-T) | -20 - 50 °C |
Weight and Dimensions| Depth | 45 mm |
|---|---|
| Width | 142 mm |
| Height | 144 mm |
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