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SurfLink Media 2 - User Manual

SurfLink Media 2
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MEDIA 2
OPERATIONS MANUAL

Table of Contents

Questions and Answers

  • T
    tracimartinAug 15, 2025
    What to do if streamed audio from SurfLink Media 2 Media Converter is not synchronized with the television picture?
    • M
      Michele GeorgeAug 16, 2025
      If the streamed audio is not synchronized with the television picture when using SurfLink Media Converter, it may be due to the television processing the video signal slowly. You can try using another audio output jack on your television, which may require a different type of cable. Alternatively, try using another electronic audio source. Some devices also have a built-in option to adjust the timing of audio and video.
  • D
    Dawn KentAug 18, 2025
    Why is the LED solid green on my SurfLink Media 2 but I hear no streamed sounds in my hearing aids?
    • D
      Dennis SavageAug 18, 2025
      If the LED on your SurfLink Media Converter is solid green but you aren't hearing any streamed sounds, it could be due to several reasons: * Your hearing aids may be out of wireless range. Try moving closer to the SurfLink Media 2 and adjust the Streaming Activation Control slider to the far right. * Telephone memory might be active. Make sure your hearing aid is in a memory capable of streaming, as streaming stops when telephone memory is active. * The current audio fidelity setting may not be supported by your hearing aid. Adjust the audio fidelity switch to the bottom position.
  • J
    Joseph MartinezAug 21, 2025
    How to fix hearing aids unexpectedly dropping out of audio streaming with SurfLink Media 2 Media Converter?
    • J
      James VelasquezAug 21, 2025
      If your hearing aids are unexpectedly dropping out of audio streaming while using SurfLink Media Converter, here are a few things to check: * Ensure that you are within the wireless range of the SurfLink Media 2 by moving closer to it. * Replace the hearing aid battery with a new one, as a low battery level can prevent audio streaming. * Re-orient the SurfLink Media 2 by turning it a few degrees to the right or left to optimize streaming. * Make sure there are no large objects obstructing the signal between your hearing aids and the SurfLink Media 2. For best performance, maintain a line-of-sight and keep your hearing aids at about the same elevation as the SurfLink Media 2.
  • A
    Adam GreenAug 25, 2025
    What to do if the LED is off but SurfLink Media 2 Media Converter appears to be on?
    • D
      Dr. Michaela GordonAug 26, 2025
      If the LED is off on your SurfLink Media 2, but it appears to be on, verify that the audio cable is plugged into the “audio OUT” jack on the electronic audio source, not the “audio IN”. Also, ensure that the electronic audio source is turned on and that the digital output is set to PCM. SurfLink Media 2 does not support RAW, Dolby Digital®, AC3, and MPEG audio formats.
  • J
    Jennifer HarrisAug 27, 2025
    What does it mean when the LED is blinking continuously on SurfLink Media 2?
    • L
      Laura WilsonAug 27, 2025
      If the LED on your SurfLink Media Converter is blinking continuously, it indicates a possible error condition. To resolve this, remove the power adapter from jack #5, wait 5 seconds, and then reinsert the power adapter.
  • C
    Christine MitchellAug 31, 2025
    Why does my SurfLink Hearing Aid keep losing audio streaming?
    • A
      Amy PageAug 31, 2025
      If your SurfLink Hearing Aid unexpectedly drops out of audio streaming, it might be due to several reasons. First, you may be on the edge of the wireless range, so move closer to SurfLink Media. Alternatively, the battery level in your hearing instrument might be too low; replace it with a new one. The SurfLink Media might not be positioned correctly, so try re-orienting it by turning it a few degrees to the right or left. Lastly, a large object might be degrading the signal; ensure your hearing instruments are within line-of-sight and at the same elevation as the SurfLink Media.
  • B
    Betty BaileySep 3, 2025
    What to do if my SurfLink Hearing Aid has a green LED but no sound?
    • A
      Ann TurnerSep 3, 2025
      If the LED is solid green but you hear no streamed sounds in your SurfLink Hearing Aid, ensure that your hearing instruments are within wireless range by moving closer to SurfLink Media and adjusting the Streaming Activation Control slider to the far right. Also, check if the telephone memory is active, as streaming stops when it is. Make sure your hearing instrument is in a memory capable of streaming. Finally, the current audio fidelity setting may not be supported by your hearing instrument; adjust the audio fidelity switch to the bottom position.
  • G
    Gabriela PhillipsSep 5, 2025
    How to fix unsynchronized audio on SurfLink Hearing Aid with TV?
    • D
      Donna WallaceSep 6, 2025
      If the streamed audio from your SurfLink Hearing Aid is not synchronized with the television picture, try the following: * Use another audio output jack on your television, which may require a different type of cable. * Try using another electronic audio source. For example, if you are currently using a cable box, try the audio output on the television, or vice versa. * Some electronic audio sources have a built-in option to adjust the timing sequence of audio and video; check these settings.
  • B
    barbararodriguezSep 8, 2025
    What to do if SurfLink Hearing Aid LED is off but the device is on?
    • H
      herreralisaSep 8, 2025
      If the LED is off, but SurfLink Media appears to be on for your SurfLink Hearing Aid, first ensure that the audio cable is plugged into the “audio OUT” jack on the electronic audio source, not the “audio IN”. Next, verify that the electronic audio source is turned on and producing an audio signal. Finally, check that the electronic audio source output is set to PCM. Audio formats not compatible with SurfLink Media include RAW, Dolby Digital®, AC3, and MPEG.
  • M
    Melissa HamiltonSep 12, 2025
    Why is the LED blinking on my SurfLink Hearing Aid?
    • C
      Cassandra WilsonSep 12, 2025
      If the LED on your SurfLink Hearing Aid is blinking continuously, it indicates a possible error. Remove the power adapter from jack #5, wait 5 seconds, and then reinsert the power adapter.

Summary

Rear Panel Overview

Microphone Jack

Details the microphone jack (port 1) for external microphone connection.

RCA Jacks

Details the RCA jacks (port 2) for audio input.

Optical TOSLINK Jack

Details the Optical TOSLINK jack (port 3) for digital audio input.

Coaxial S;PDIF Jack

Details the Coaxial S/PDIF jack (port 4) for digital audio input.

Mono;Stereo Switch Configuration

Explains the Mono/Stereo switch settings for one or two hearing aids.

Audio Fidelity Switch Configuration

Explains the Audio Fidelity switch for different hearing aid streaming capabilities.

Power Supply Jack

Details the power supply jack (port 5) for connecting the power adapter.

Basic Use

Adjust Volume and Streaming Controls

Adjusts volume control and streaming activation control using LED bars.

Using with External Microphone

Connect External Microphone

Connects an external microphone to SurfLink Media 2 (jack #1) if no audio OUT is available.

Connecting to Electronic Audio Sources

Analog RCA Connection

Details connecting Analog RCA audio sources to SurfLink Media 2 using jack #2.

Optical Toslink Connection

Details connecting Digital S/PDIF Optical Toslink sources using jack #3.

Coaxial Connection

Details connecting Digital S/PDIF Coaxial sources using jack #4.

Configuring Audio Settings

Mono;Stereo Audio Configuration

Explains Mono/Stereo switch settings for single or dual hearing aid use.

Audio Fidelity Configuration

Details Audio Fidelity switch settings for different hearing aid streaming formats.

Front Panel Overview

Power Button Operation

Volume Control Slider Operation

Details how the Volume Control slider adjusts audio streaming level and its effect.

Streaming Activation Control Operation

Explains how the Streaming Activation Control slider adjusts the streaming start distance.

Streaming to Hearing Aids

Automatic Streaming Setup

Manual Streaming Setup

Methods to Stop Audio Streaming

Troubleshooting Guide

Hearing Aids Drop Out Issue

Addresses issues with hearing aids unexpectedly dropping out of audio streaming.

No Streamed Sound (Solid Green LED)

Troubleshoots why no sound is heard when the LED is solid green.

SurfLink Media 2 Not Responding (LED Off)

Troubleshoots why SurfLink Media 2 appears on but the LED is off.

LED Blinking Continuously Error

Addresses possible error conditions indicated by a continuously blinking LED.

Audio-Video Synchronization Issues

Troubleshoots synchronization issues between streamed audio and television picture.

Safety Warnings

Equipment Proximity Warning

Accessory Usage Warning

RF Equipment Proximity Warning

Wireless Technical Description

North American Wireless Specifications

European Wireless Specifications

Emissions and Immunity Test Results

SurfLink Media 2 Specifications

General IconGeneral
Audio Input3.5 mm audio jack
Audio Output3.5 mm audio jack
Streaming RangeUp to 30 feet
ConnectivityBluetooth, 3.5 mm audio jack
Input Interface3.5 mm audio jack
Output Interface3.5 mm audio jack
Wireless TechnologyBluetooth
PurposeStreaming audio from devices to hearing aids
Power SupplyRechargeable battery