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SurfLink Media User Manual

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MEDIA
Troubleshooting

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SurfLink Media Specifications

General IconGeneral
BrandSurfLink
ModelMedia
CategoryAccessories
LanguageEnglish

Summary

SurfLink Media Troubleshooting

Intermittency Issues

Addresses hearing aids unexpectedly dropping out of audio streaming.

Tinny Audio Quality

Solutions for streaming audio that sounds 'tinny'.

No Streamed Sound

Troubleshooting steps for no streamed audio heard in hearing aids.

Low Streaming Volume

Guidance on increasing the volume level during audio streaming.

No TV Sound During Streaming

Resolving issues where TV speakers have no sound while streaming.

Distorted Streaming Audio

Steps to fix distorted audio during streaming.

Mono Audio Output

Addresses the issue of receiving mono sound in both hearing aids.

Missed Remote Commands

Solutions for when remote commands are not received during streaming.

Video Synchronization Problems

Troubleshooting audio-video sync issues with the TV picture.

Audio Synchronization Problems

Resolving issues with audio not syncing with TV or external speakers.

SurfLink Media FAQ and Setup

Starting and Stopping Streaming

Step-by-step instructions for initiating and ending audio streams.

Adjusting Volume and Microphone Levels

How to adjust streamed audio and environmental sound levels.

Microphone Behavior During Streaming

Explanation of hearing aid microphone modes during streaming.

Audio Quality Comparison

Differences in audio quality compared to wireless headphones.

Interference from 900 MHz Devices

Addresses interference from Plantronics CS50 headsets.

Recommended Cable Connections

Guidance on selecting the correct cables for initial setup.

900 MHz Interference Statement

Official statement regarding interference from 900 MHz transmitters.

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