SurfLink Media - 900 MHz Interference Statement

Q: What is Starkey Hearing Technologies Official Statement about interference from nearby
900 MHz transmitters?
A: “In rare instances, high-powered nearby 900 MHz electronic equipment can cause unintended
interference with the SurfLink Media or SurfLink Programmer, typically resulting in lower transmission
ranges, disrupted signals, and/or decreased audio quality.
Common types of 900M Hz equipment may include cordless phones, wireless ofce products
(headsets, headphones, speakers, keyboards), baby monitors, and some security systems. In most
environments, our Adaptive Frequency Agility technology nds an interference free channel and there
is no issue. However, if the interfering equipment is close enough, or putting out a very strong signal,
professionals or patients may notice slight changes in signal quality.
In most instances, simply moving the SurfLink Media or Programmer further from the transmitting
900 MHz equipment will resolve any issues present. On rare occasions where there is insufcient
available space to separate the interfering equipment from the SurfLink devices, it may be necessary
to replace the interfering equipment.”
FAQ (cont.) NOTES