What to do if ‘Video Loss’ appears on my Swann Security Camera?
If you see a ‘Video Loss’ message, ensure the extension cable (both power and video) is securely connected to the camera. Also, verify the video output from the camera is securely connected to a video input channel on the DVR, and that the power from the camera is securely connected to a power supply.
Why can’t I see anything at night with my Swann T855?
The infrared (IR) light from the LEDs on the Swann Security Camera has a limited range. Objects beyond this range won't be illuminated by the IR lights. To optimize the image, test the camera's range and direction with assistance to ensure the best possible night vision.
What to do if I only see a bright spot at night on my Swann Security Camera?
A bright spot with no image in night vision mode on your Swann Security Camera can be caused by a reflection, especially if the camera is looking through a window. Try moving the camera to the other side of the window or to a different location to avoid the reflection.
Where can I get longer cables for my Swann T855 Security Camera installation?
Swann offers extension cables of various lengths suitable for most installations, available for purchase on our website. While it's possible to join two cables, using a single length is recommended for optimal performance. Swann uses the RG59 cable standard; coaxial cables made to this standard are compatible but may require more complex installation and termination. Remember to consider power requirements when using coaxial cable.
General| Connectivity | Wi-Fi |
|---|---|
| Weatherproof / Weather Resistance | IP66 |
| Indoor/Outdoor | Outdoor |
| Power Source | Battery (Rechargeable) |
| Field of View / Viewing Angle | 90° |
| Night Vision Distance | 100ft/30m |
| PIR Detection Range | Up to 9m (30ft) |
| Storage | Cloud or microSD card (up to 128GB) |
| Motion Detection | Yes |
| Audio | Two-Way Audio (Microphone and Speaker) |
Details the camera's capabilities in various lighting conditions and its IR LEDs.
Ensures the product is fixed securely and terminals are not exposed during operation.
Guidance on camera placement, ideal height, minimizing sky, and considering offender approach.
Discusses camera casing resistance and protecting vulnerable cables from weather and tampering.
Advice on avoiding sharp bends and interference from electrical wiring for camera cables.
Details the three points of articulation for adjusting camera position and securing it correctly.
Addresses 'Video Loss' on DVR, checking cable connections and power supply for camera signal.
Covers seeing bright spots instead of images and general inability to see in low light due to IR limitations.
Provides options for extending cable length and recommendations for cable types and connections.
Provides email and phone numbers for technical support and warranty assistance in different regions.
Details FCC compliance rules, interference guidelines, and conditions for operation.
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